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Appcues Review

Appcues OUR SCORE 90%
starting price $69
our score 90%
free trial
  1. What is Appcues
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Appcues?

Appcues is a web-based customer experience management solution that enables companies and businesses to set up and implement a customer onboarding process wherein customers acquire information about products and services and are guided to ensure that they will be able to consume and use them in the best possible way. Appcues makes it easy for users to engage with their new customers, allowing them to communicate how valuable and beneficial their products and services are and build stronger and long-lasting relationships with their customers. The customer experience management solution removes the technical challenges when it comes to creating and executing a customer onboarding process. They can create product tours, deliver in-app welcome messages, and implement walkthroughs even if they don’t have knowledge and skills related to coding.

Product Quality Score

Ease of use
Customer support
Value for money

Appcues features

Main features of Appcues are:

  • Advanced behavioral targeting
  • Flow analytics
  • Audience targeting & personalization
  • Advanced user permissions
  • A/B testing
  • Customization
  • Unlimited flows

Appcues Benefits


The main benefits of Appcues are, it enables users to add a personal touch to their customer onboarding process, allows them to create strategic and engaging product tours, and delivers insights into the effectiveness and performance of customer onboarding processes. Here are more details:

Create and Implement a Personalized Customer Onboarding Process

Appcues helps companies and businesses produce a customer onboarding process that can effectively engage customers as they start their journey as buyers of products or subscribers to services. With this solution, they will be able to add a personal touch to their customer onboarding process without worrying about the technical aspect of it, eliminating the need to apply any manual or hand-coding. The solution permits them to effortlessly showcase the true value of their products and services using messages that are personalized and customers can easily understand.

Gain Full Control Over Product Tours

The customer experience management solution allows users to create product tours and gain complete control over them so that customers can easily find out the features and attributes of the products they are offering and learn to take advantage of them. As they set up product tours, they can indicate the things will be shown on the product tours, permitting them to control the appearance, placement, and timing of tooltips, modals, and slideouts.

Evaluate the Effectiveness and Performance of your Onboarding Processes

With Appcues, users can determine how effective their customer onboarding process is. The solution lets them apply A/B testing to evaluate the effectiveness and performance of various pages and contents they have included in such a process. This way, they will be able to select those pages and contents that will engage customers better. They can even compare multiple customer onboarding workflows against each other and decide which one they like to implement.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Appcues Integrations

The following Appcues integrations are currently offered by the vendor:

  • Treasure Data
  • Amplitude
  • Woopra
  • Google Analytics
  • Google Tag Manager
  • KISSmetrics
  • Segment
  • Heap
  • Calq
  • Intercom
  • Localytics
  • mixpanel
  • HubSpot
  • Vero
  • Klaviyo


Customer Support


Pricing Plans

Appcues pricing is available in the following plans:

Free trial
$69 per month
$99 per month
$2,500 per month