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NetSuite CRM Review

NetSuite CRM OUR SCORE 89%
starting price By quote
our score 89%
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  1. What is NetSuite CRM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is NetSuite CRM?

NetSuite CRM is a comprehensive customer relationship management system that claims to be capable of providing a full 360 degrees, real-time view of all the users’ customers. They will be able to receive a continuous stream of data from every point in the entire customer lifecycle. The system empowers companies to deliver excellent customer experience even from the lead management’s early stages and up to the completion of post-sales support. The software is capable of delivering more than the services that most traditional CRM solutions provide since it has features such as customer service management, sales force automation and marketing automation.

Product Quality Score

Ease of use
Customer support
Value for money

NetSuite CRM features

Main features of NetSuite CRM are:

  • Email Marketing
  • Opportunity Management
  • Lead Management
  • Time Tracking
  • Sales Forecasting
  • Customer Management
  • Campaign Management
  • Incentive Compensation
  • Reporting and Analytics
  • Real-Time Dashboards

NetSuite CRM Benefits


The main benefits of NetSuite CRM are its ability to function as an end-to-end CRM system, contact management feature, client activities tracking and recording and monitoring of workforce productivity. Here are more details:

Complete CRM solution

NetSuite CRM is complete with all the features and tools that businesses will expect from a customer relationship management system and more since it joins the traditional capabilities with the advanced ones to drive business growth and revenue. It has a set of robust functionalities such as automated tools for marketing and partner relationship as well as the usual CRM functions including SFA and customer service management.

Management of contacts

Another neat functionality that NetSuite CRM offers is the contact management feature which is highly useful for the users’ business. With this tool, contact information together with their company role, issues with users’ services and products and their communication history are all easy to access. Every interaction with customers is laid out conveniently in a timeline manner and allows for easy granting of permission to the access of this information to certain employees or departments.

Tracks and records all client activities

The platform is capable of tracking every clients and visitors’ activities on users’ website and then import relevant data about them into the system. It does not require manual retrieval of client information to gather some data since the software automatically records all the cyber paths taken together with the pages viewed and links clicked. All these data are delivered to the company sales team who makes use of such information for sales forecast, lead generation and marketing campaigns.

Monitor employee productivity

Workers’ productivity can also be monitored via tracking of their progress reports, task-completion ratio, and workflow. The system can also incorporate a group calendar as a place for each worker to track their to-do lists and display their accomplishments once completed.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

NetSuite CRM Integrations

The following NetSuite CRM integrations are currently offered by the vendor:

  • CallidusCloud CPQ
  • ConnectLeader TeamDialer
  • Qontext
  • Act-On
  • Workato
  • MailChimp
  • CallidusCloud Commissions
  • Pardot
  • Yammer
  • G Suite
  • Gmail
  • LeadExec
  • NetSuite OneWorld
  • CloudCall Click
  • Capabiliti
  • Microsoft Outlook


Customer Support


Pricing Plans

NetSuite CRM pricing is available in the following plans:

Free trial
Contact vendor