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ZEVA Review

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  1. What is ZEVA
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is ZEVA ?

ZEVA is an advanced conversational AI platform software with user-friendly features for the easy creation of interactive chatbots that can handle customer support, visitor engagement, lead generation, and sales. It is ideal for businesses that want more value for their resources by digitizing and automating their customer support workflows. ZEVA has pre-packed chatbot modules for businesses in the following industries: aviation, automotive, retail, real estate, manufacturing, and healthcare. ZEVA features for chatbot deployment are fully customizable across all endpoints. Uniform marketing is easy because users can easily place logos and fully tailor UI designs and prompts. ZEVA is advanced because it also allows customers to input unique inquiries and concerns. With such a feature, customers won’t feel like they’re chatting with a robot. ZEVA’s chatbot deployment also fully integrates with its AI features that collect customer data like triggers, behaviors, and engagement frequency. ZEVA’s chatbot is human-like and can be set to be empathetic and emotional.

Product Quality Score

Features
8.0
Ease of use
8.1
Customer support
8.0
Value for money
8.0
8
TOTAL SCORE

ZEVA features

Main features of ZEVA are:

  • Chatbot Deployment
  • Virtual Assistant
  • Chatbot Modules
  • Bot-to-Human Forwarding
  • Multi-channel Customer Service
  • Custom Intent Management
  • UI Customization
  • High Data Security
  • Archives
  • Reports
  • Support

ZEVA Benefits

Benefits

The main benefits of ZEVA are speedy customer assistance, resource optimization, improved lead conversion, advanced intent management, and advanced no-touch protocols.

Speedy Customer Assistance

ZEVA tools allow for instant customer assistance. A ZEVA chatbot is available 24/7. No customer will feel unattended and taken for granted. Personalized responses and ready solutions can be given anytime.

Resource Optimization

ZEVA users no longer need a workforce for customer support. ZEVA can tend to all customer support needs without the need for call center agents with 24/7 shifts. Team players will be allowed to focus more on high-stake and intensive tasks.

Improved Lead Conversion

ZEVA gathers customer data intuitively. Data quantification and filtering are triggered for every customer inquiry and engagement. Users will be equipped with essential customer data that zones in on factors that can improve lead conversion and sales.

Advanced Intent Management

ZEVA allows customers to input unique concerns. Unlike other chatbots that limit customer engagement, ZEVA will enable customers to voice particular concerns. Advanced solutions can be given, and organic data collection on user experience can be acquired seamlessly.

Advanced No-touch Protocols

ZEVA allows users to set up a fully automated sales experience. ZEVA has a ready no-touch sales structure that requires little to no human intervention during customer purchases. The set-up also allows for queries and prompts that mimic the traditional sale experience. Businesses that want to follow health safety protocols strictly will find this feature most beneficial.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our ZEVA reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

ZEVA Integrations

The following ZEVA integrations are currently offered by the vendor:

  • Microsoft Dynamics
  • Microsoft Azure
  • Microsoft Power Platform
  • Microsoft 365
  • Amazon AWS

Video

Customer Support

Phone
Online

Pricing Plans

ZEVA pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor