Feedback and reviews management solutions provide businesses with opportunities to build deeper relationships with their customers. By knowing more about your customers, you also learn more about your products. With information about purchase records, personal likes, dislikes, buying practices, among others, you are better equipped to craft strategies that will drive your business’ growth.
Trustpilot is one of the leaders in this regard. It lets your customers provide feedback regarding your products and services. This way, you can gauge where you stand with your customers. What’s more, it gives you an idea of what aspects of your business you are doing great and which areas you can further improve.
However, even if Trustpilot provides you with all that, it’s not a perfect solution. Like any other software, it has its own set of flaws. Also, it’s possible that your business model simply isn’t fit for its architecture. Whichever the case, you’ll want to keep reading. We’ve listed the top 10 Trustpilot alternatives for you to check out.
What is Trustpilot?
Trustpilot is a trusted feedback and review management solution that links businesses and their customers. It aims to create transparency between clients and companies, which is a great way of strengthening brand reputation. The platform collects feedback from customers so that you can know more about them while showcasing your products and services at the same time.
The system also provides you with a traffic boost through organic and paid searches where you and your customers meet. This way, you can respond to the positive reviews of your customers to show them appreciation. More importantly, this allows you to reconnect with dissatisfied customers, and perhaps defend your side, as they lash out in their negative reviews.
There are four enterprising plans available for Trustpilot, which start at $299 per month. There’s a free version too, which gives you access to its basic starter package.
Why Find Trustpilot Alternatives?
With all the good Trustpilot brings, there are inevitably bad ones. These include the lack of advanced reporting features and the fact that it is a bit pricey. However, one of the most cited problems with this platform is how customer support is slow in responding to issues. Some report that it takes them days to get a proper response to the problems they raise. Then some aren’t satisfied even if the customer support responds as they seem to lack understanding of the problems they report.
If this is a deal-breaker for you, then you might want to find other solutions. Fortunately, we got a few options for you. Here’s a list of amazing Trustpilot alternatives you can look into.
Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. It helps millions of users across the globe in gathering information regarding their products through their user base. The system enables the use of various communication mediums, such as writing and speech, to target a wider audience.
Getfeedback can integrate with several business apps, including Salesforce App Cloud, Desk.com, and Campaign Monitor. As for the pricing, users can start with the product’s 14-day free trial, which allows for up to 20 survey responses. After that, there are four pricing plans available, starting at $50/month.
2. uReview Me
uReview Me is among the best reputation management software. It allows an organization to gather customer reviews and monitor its satisfaction rating. Companies can also publish the said reviews to improve their image to their target market. Its multi-platform architecture makes it easy to use regardless of the operating system you use. uReview Me also features SMS messaging, custom scheduling, custom email drip campaign, and more. These features allow you to reach more audiences.
The system integrates with external apps like Magento, Shopify, Woo Commerce, and HubSpot. It can also connect with most popular review sites, including Yahoo, Yelp, HomeAdvisor, and LinkedIn. Contact the vendor to get a quotation that’s suitable for your goal.
Formerly known as SaleMove, Gila is a customer engagement solution for companies that want to deliver personalized, high-touch online customer experiences. It gives your high-quality leads a personalized human interaction, helping you boost your sales potential. Gila’s core features, such as customer identification, phone-to-online engagement, co-browsers, and the like, are capable of giving a massive boost to your bottom line.
Gila can integrate with Google Analytics, Salesforce, and Omniture. If you’re interested in the app, you can contact the vendor to get an enterprise pricing that’s fit for your business. You can also request a demo for a more comprehensive check of the software.
Amity is a customer success management platform that lets you fully comprehend your audience. This way, you can determine the recurring behavior and trends circulating your business. More importantly, the system helps you discover opportunities for improving sales, marketing, and customer interaction. Amity also facilitates the reduction of customer churns. That’s because it helps detect changes in customer behaviors and then recommend smart plans before it turns to something more serious.
Amity also integrates with popular sharing tools, top CRM software, and leading help desk solutions. In case you’re interested, the platform is only available through quote-based pricing. You can contact the vendor to learn more.
Unblu is a conversational platform for businesses in the financial services sector, such as insurance companies and banks. It’s a very secure collaboration system that allows you to offer an enhanced digital experience to your clients. The software also helps in reducing the number of instances where their customers have to use their support calls.
The system can seamlessly integrate with various digital banking infrastructures and environments, including Crealogix and F5 BigIP. Additionally, it can also connect with IVR systems, CRMs, call center solutions, and custom e-banking developments. There are two pricing plans for Unblu–Performance and Enterprise–starting at $50 per user/month.
Appcues is a CXM (customer experience management) solution that aids organizations in providing personalized onboarding process for their clients. It’s easy to use with its point-and-click editor. This means that you wouldn’t need IT skills to create in-app messages, walkthroughs, and product tours for new customers. It’s good for businesses of all sizes; however, smaller ones, in particular, can benefit the most from its low-cost, scalable features.
The system natively integrates with a variety of business applications, including Google Analytics, Vero, HubSpot, Localytics, and KISSmetrics. Appcues has three enterprise and SMB pricing plans, which start at $69 per month.
CXQuest is a customer experience software that utilizes big data to identify significant incidents that could trigger customer churn. With its behavioral tracking, users gain access to customer intelligence that helps in accurately predicting churn. Because of this, it’s useful to different types of businesses and has millions of users across the globe. Furthermore, the system also offers comprehensive insights that you can use for different types of analysis, including journey, category, and organization.
CXQuest can integrate with up to 200 industry-leading solutions, such as Twitter, Slack, Google Calendar, HubSpot, and Salesforce. The system’s pricing scheme is available only upon request. You can contact the vendor for more details.
Contactually is an intelligent CRM platform for real estate professionals, such as agents and brokers. It’s the ideal tool for small- and medium-sized firms that want to remain in contact with their stakeholders–contractors, suppliers, freelancers, etc. With its intuitive interface, companies can effectively oversee and manage every communication activity. It also features advanced functions like bulk messaging targeting and a comprehensive library of nurturing contents.
The system can connect with communication platforms, such as MailChimp, Gmail, and Twitter, and LinkedIn. This allows you to easily import contacts. Contactually is available through three enterprise pricing plans that range from $45/month to $119/month.
WalkMe is a cloud-based DAP (digital adoption platform) that greatly simplifies the delivery of next-gen customer experience. Thanks to features like pop-up balloons, CTA buttons, and notification bars, this platform can easily walk your customers through the experience you’ve created for them. One of the system’s main objective is to make customer experience–either in web apps or software–effortless, focused, and engaging.
WalkMe integrates with leading industry solutions, including Google, Bing, Zendesk, and Salesforce. Additionally, the vendor offers a free plan for WalkMe, which is a great way to experience the system before purchasing. It’s available through custom plans so you’ll have to contact the vendor to request a quote.
Satmetrix is a CXM software for creating and managing an exciting customer journey. It is not limited to gathering feedback and implementing customer surveys. It also helps you understand your clients better, which, in turn, allows you to improve their experience with your products or services. Thanks to this, you can achieve better customer engagement, which can radically drive your business growth.
Furthermore, Satmetrix provides you with tools for accurately gauging customer satisfaction and experience. It features a comprehensive, real-time view of each of your customer’s journey. It also displays information in an engaging and easy to comprehend visualization.
Satmetrix does not offer fixed pricing and is only available upon request. You can contact the vendor to get a custom plan that fits your business.
Select the Best Feeback & Review Management Software
We’ve provided you with a list of the best Trustpilot alternatives on the market today. However, keep in mind that while this list explains the different strengths and weaknesses of these software solutions, we have barely scratched the surface. That said, we highly recommend digging deeper into the products that caught your interest. Remember that while each of their features will provide you with benefits, you must never overlook the drawbacks they bring. Moreover, you must balance them out to see if the software of your choice is the best fit for your business.