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ShoreTel Sky Review

ShoreTel Sky OUR SCORE 89%
starting price By quote
our score 89%
free trial
  1. What is ShoreTel Sky
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is ShoreTel Sky ?

ShoreTel Sky is a suite of robust, cloud-hosted phone systems designed for organizations looking for a business communication platform that does not require them to set up phone systems on-site. This platform unifies all communication processes of a business, ranging from phone calls, customer engagement, mobile communications, and more. It can be installed easily and eliminates the need to make regular updates or deal with recurrent costs. And as a cloud-hosted software, ShoreTel Sky does all of the system management and configuration so you can focus on your core business and accomplish your goals. This solution is known for its user-friendly interface, reliable customer support, and a complete suite of functionalities.

Product Quality Score

Ease of use
Customer support
Value for money

ShoreTel Sky features

Main features of ShoreTel Sky are:

  • Call coverage
  • Automated Attendant Services
  • Telecom Administration & Portability
  • Conferencing
  • Business Intelligence
  • Voicemail & Messaging
  • Integration
  • Calling Features
  • Phonebooks, Directories, Call Logs
  • Instant Messaging and File Sharing
  • Presence and Video Conferencing

ShoreTel Sky Benefits


The main benefits of ShoreTel Sky are its capabilities that can help your team get more tasks done, full mobile optimization, and powerful integrations that further extend the functionality of the already robust software. Here are more details:

Enhances Productivity

ShoreTel Sky is designed to boost the productivity of users operating in diverse corporate environments. It allows users to participate to meetings and web conferences actively, contribute to all activities and discussions, share video files, design visually appealing and professional presentations and many more, which result to much better on-site and online meetings and conferences. In addition, this platform offers various communication tools that further improve the way a team works on a project and keep everyone on the same page.

Full Mobile Optimization

With full mobile optimization capability, users will be able to connect their mobile device to their desktop phone and communicate as well as manage all operation even when they are on the go or out of the office. With this capability plus the instant notifications and alerts, you can ensure that your agent won’t miss a call. A robust collaboration suite is also available, which helps agents work on common issues and reassign tasks when needed.


The platform blends with ease in diverse software ecosystem because of its partnership with a number of CRM as well as ERP providers. You can even export important communication-related data and information for reporting purposes. All you have to do is integrate it with your existing business intelligence application.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

ShoreTel Sky Integrations

The following ShoreTel Sky integrations are currently offered by the vendor:

No available information


Customer Support


Pricing Plans

ShoreTel Sky pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor