Kommunicate Review
OUR SCORE 83%
- What is Kommunicate
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Kommunicate?
Kommunicate is a customer support automation software that enables you to establish omnichannel communications with your clients. It allows you to build AI-powered chatbots, capture and follow potential leads, and create FAQs to maximize customer self-service. It also integrates with CRMs and eCommerce platforms, among others, which enables data exchanges. Kommunicate provides automatic hand-offs between human and bot agents for a better customer support experience. It can also route conversations to the right agent as well as automatically detect dormant conversations to increase your efficiency. Kommunicate offers templates for rich messaging to leverage all customer interactions. Kommunicate enables you to deploy the platform on your apps and implement chat widgets on your website. It allows your agents to respond to customer inquiries and check notifications from various channels on both Android and iOS devices.Product Quality Score
Kommunicate features
Main features of Kommunicate are:
- Bot Integration
- Custom Bots
- Webhooks & API
- Bot-Human Hand-off
- Messaging
- Conversation Auto-Resolve
- Lead Collection
- Branding
- Quick Replies
- Push Notifications
- Fallback Emails
- Dashboard
- Transcripts
- CSAT Ratings
- Conversation Routing
- Team Roles
- Tags
- FAQs & Knowledge Base
- Reports and Analytics
- JavaScript Plugin
- Welcome, Away, and Greeting Messages
Kommunicate Benefits
The main benefits of Kommunicate are enabling omnichannel communications, providing team management tools, and generating actionable analytics.
Enables omnichannel communications
Kommunicate allows you to respond to customer inquiries from various channels, including live chats, emails, social media sites, and other communication platforms. It enables you to create custom and AI-powered chatbots, send quick responses, and keep track of missed messages. It also helps you create welcome, greeting, and away messages. Additionally, Kommunicate enables you to implement customer self-service through a help center where you can create FAQs and establish a knowledge base.
Provides team management tools
Kommunicate provides team management tools that you can use to improve your productivity and security. It allows you to create conversation routes to automate assignments, organize conversations with tags, and share transcripts with your team. It also involves your team if the chatbots are unable to answer customer inquiries.
Generates actionable analytics
Kommunicate provides a dashboard where you can get an overview of your team’s performance. It also generates bot analytics and creates agent-based reports. Kommunicate allows you to track support metrics such as response and resolution time. It also generates weekly reports and provides insights so that you can further improve the customer support experience.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Kommunicate Integrations
The following Kommunicate integrations are currently offered by the vendor:
- Line
- Telegram
- Zendesk
- Pipedrive
- Agile CRM
- Google Analytics
- Zapier
- WordPress
- Squarespace
- Wix
- Godaddy
- Shopify
- Magento
- Prestashop
- Bigcommerce
- Flutter
- React Native
- PhoneGap
- Ionic
- Kompose
- Dialogflow ES and CX
- Amazon Lex
- IBM Watson
- Custom Bot
Video
Customer Support
Pricing Plans
Kommunicate pricing is available in the following plans:
