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Kommunicate Review

Kommunicate OUR SCORE 83%
starting price $40
our score 83%
free trial
  1. What is Kommunicate
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Kommunicate?

Kommunicate is a customer support automation software that enables you to establish omnichannel communications with your clients. It allows you to build AI-powered chatbots, capture and follow potential leads, and create FAQs to maximize customer self-service. It also integrates with CRMs and eCommerce platforms, among others, which enables data exchanges. Kommunicate provides automatic hand-offs between human and bot agents for a better customer support experience. It can also route conversations to the right agent as well as automatically detect dormant conversations to increase your efficiency. Kommunicate offers templates for rich messaging to leverage all customer interactions. Kommunicate enables you to deploy the platform on your apps and implement chat widgets on your website. It allows your agents to respond to customer inquiries and check notifications from various channels on both Android and iOS devices.

Product Quality Score

Features
8.4
Ease of use
8.3
Customer support
8.2
Value for money
8.3
8.3
TOTAL SCORE

Kommunicate features

Main features of Kommunicate are:

  • Bot Integration
  • Custom Bots
  • Webhooks & API
  • Bot-Human Hand-off
  • Messaging
  • Conversation Auto-Resolve
  • Lead Collection
  • Branding
  • Quick Replies
  • Push Notifications
  • Fallback Emails
  • Dashboard
  • Transcripts
  • CSAT Ratings
  • Conversation Routing
  • Team Roles
  • Tags
  • FAQs & Knowledge Base
  • Reports and Analytics
  • JavaScript Plugin
  • Welcome, Away, and Greeting Messages

Kommunicate Benefits

Benefits

The main benefits of Kommunicate are enabling omnichannel communications, providing team management tools, and generating actionable analytics.

Enables omnichannel communications

Kommunicate allows you to respond to customer inquiries from various channels, including live chats, emails, social media sites, and other communication platforms. It enables you to create custom and AI-powered chatbots, send quick responses, and keep track of missed messages. It also helps you create welcome, greeting, and away messages. Additionally, Kommunicate enables you to implement customer self-service through a help center where you can create FAQs and establish a knowledge base.

Provides team management tools

Kommunicate provides team management tools that you can use to improve your productivity and security. It allows you to create conversation routes to automate assignments, organize conversations with tags, and share transcripts with your team. It also involves your team if the chatbots are unable to answer customer inquiries.

Generates actionable analytics

Kommunicate provides a dashboard where you can get an overview of your team’s performance. It also generates bot analytics and creates agent-based reports. Kommunicate allows you to track support metrics such as response and resolution time. It also generates weekly reports and provides insights so that you can further improve the customer support experience.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Kommunicate reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star of 2020 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Kommunicate Integrations

The following Kommunicate integrations are currently offered by the vendor:

  • WhatsApp
  • Facebook
  • Line
  • Telegram
  • Zendesk
  • Pipedrive
  • Agile CRM
  • Google Analytics
  • Zapier
  • WordPress
  • Squarespace
  • Wix
  • Godaddy
  • Shopify
  • Magento
  • Prestashop
  • Bigcommerce
  • Flutter
  • React Native
  • PhoneGap
  • Ionic
  • Kompose
  • Dialogflow ES and CX
  • Amazon Lex
  • IBM Watson
  • Custom Bot

Video

Customer Support

Phone
Online

Pricing Plans

Kommunicate pricing is available in the following plans:

Free trial
Start
$40/month
Grow
$100/month
Scale
$400/month
Business
Contact vendor