- What is Velaro
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Velaro?Velaro is a cloud-based application providing live chat capabilities including click-to-call features for customers. This feature allows for better communication lines and touchpoints between businesses, partners, and customers. Transactions and even relationships can be managed better this way. This is used by businesses in the healthcare, higher education, financial services, and e-commerce industries among many. With Velaro, website visitors have the chance to directly contact your business. The application allows them to be directly in contact with your customer service or sales team. This makes it easier to convert leads into sales, and repeat customers into loyal customers. Moreover, the system includes back-end functionalities such as performance management, in-depth analytics, and reporting tools. These support your staff in understanding and servicing your customers.
Product Quality Score
Main features of Velaro are:
- Sales & conversion tracking
- Reporting & analytics
- Proactive chat
- Visitor monitoring
- Workflows & routing
- Performance management
The main benefits of Velaro are stable functionalities, analytics capabilities, ease of use, security, and great integration. Here are the benefits one gets when you utilize Velaro:
Velaro is fitted with a monitoring function. With this, users can get a good view of not just the number of website visitors but also their behavior plus chat topics. These and other relevant information are included in a detailed and clear dashboard. There is also a visitor navigation history tracker. With this feature, users will be able to know what page visitors visit most and where they click. Chat history for every visitor is always available for future references. In this way, your representatives will have an idea about customers’ concerns even before they engage with them in a chat window. This is also useful for unwanted entities that are out just to create trouble and pranks as one-click banning is an option.
Coming with these are other analytics capabilities. The data collected in Velaro can be treated with various analytics techniques in Velaro itself. Through this, teams can gain actionable insights to turn into policies in order to improve their operations. With this, managers will be able to measure the performance of representatives. This can be done with the help of analytics and through the feedback system in place where the customer can comment on their experiences.
Velaro offers a proactive chat function. With this, representatives can make the first move and invite customers to chat directly. In this way, users have more chances to turn real-time visitor activity into purchasing activity. Representatives will be able to send personalized invitations and even use eye-catching Velaro templates or custom invitations. Furthermore, you can curate the visitor experience by customizing the chat interface. One can add animations and designate where the invite tab will appear.
At the back end, the administrator can take advantage of the tiered chat routing feature. If you have many members in your support team with different specializations, you can classify each agent in the system through their expertise. The system then can route chats to representatives with the best knowledge and skills for the issues at hand. The chat can also be escalated to managers when issues have not been resolved. Furthermore, if representatives have trouble dealing with the issues, they can request their managers to initiate a Chat Shadowing where the manager and an agent have access to the current chat and can communicate via a sidebar to expedite issue resolution.
Representatives are also enabled to view and create support cases on chats. This helps in building a knowledge base for future reference. They can create leads and contacts, and the system recognizes visitors from their IP addresses. The system also pulls up records and other information relevant to the customer automatically. Velaro’s back-end features include agent support capabilities.
All communications and data entered in the system are kept safe and secure. Velaro understands that chat windows of this sort contain sensitive materials such as payment information, names, email addresses, and others. This is why Velaro has been designed on MS ASP.NET for better security. Furthermore, data about vendor stores are stored in a Tier 1 SAAS Type II data center. Users are also allowed to choose servers that they want to store their data in. Other security features in the system include chat transcript downloading and encryption, the disabling of file transfers and the blocking of IP addresses.
Velaro is integrated with other leading eCommerce, CRM, and help desk solutions. It meshes well with Microsoft Dynamics, Google Analytics, Magento, Salesforce, and Zendesk among others. Velaro has an open API that allows advanced users to connect it with their existing network architecture and workflow.
- Small business
- Medium business
The following Velaro integrations are currently offered by the vendor:
- Content management systems
- Social media
- Knowledgebase software
- Data storage
- Customer relationship management
- Microsoft Dynamics
- Desk by Salesforce
Velaro pricing is available in the following plans: