Brand24 Review
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- What is Brand24
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Brand24?
Brand24 is an easy-to-use, cloud-based media monitoring application designed to help businesses of all sizes know what their audiences are talking about with regard to their products, services, industry, and competitors. It is a reliable solution that makes it easy to pinpoint and analyze online conversations that are relevant to a business. The platform provides helpful insights and enables users to react instantly to comments and mentions about their businesses. Brand24 is architected for speed and is equipped with the best-in-class features to capture comments in real-time. It enables businesses to respond to negative comments and resolve issues before they escalate. What is best is that Brand24 is built with the capability to monitor all popular social media channels including Twitter, Facebook, and Instagram. The software also comes built with robust market analytics tools and integrates seamlessly with Slack.Product Quality Score
Brand24 features
Main features of Brand24 are:
- Mentions feed
- Filters
- Collaboration Tools
- Competitor Knowledge
- Discussion volume chart
- Alerts
- Topic Grouping
- Sentiment analysis
- Influencer score
- Social insights
- Marketing analytics
- Data exporting
- Social Search
Brand24 Benefits
The main benefits of Brand24 are, it identifies influencers with ease, spot issues in time, and helpful insights. Here are the main details:
View Comments in Real-Time
Brand24 is equipped with innovative tools that enable you to find what people are saying online in real-time. It offers instant access to comments and mentions about the product or services you offer, and even your industry. The platform enables you to track keywords and uncover how the audience perceives your business.
Even better, Brand24 enables you to give prompt replies, and respond to compliments and complaints in time. Taking appropriate actions in time increases customer satisfaction and enables your business to deliver better customer experience.
Spot Issues in Time
The influence of social media on business is growing by the day. Issues raised on the platforms can escalate quickly and blemish your brand image. Brand24 is designed to curb the ripple effects of the issues raised on social media. The platform comes with feeds and multiple alert tools that enable businesses to swiftly pinpoint negative comments and act before they go out of hand. With quick responses to customers concerns, brand reputation is safeguarded.
Get Helpful Insights
Also, Brand24 comes with robust analytics tools. The tools enable businesses to analyze social media mentions & discussion and measure sentiments. The analysis provides insights that enable businesses to understand the buzz surrounding their brand. They also deliver numbers and scores that show how the brand is perceived. Overall the insights allow businesses to make necessary changes based on the customer requests and feedback.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Brand24 Integrations
The following Brand24 integrations are currently offered by the vendor:
- Slack
Video
Customer Support
Pricing Plans
Brand24 pricing is available in the following plans:
