AskNicely Review
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- What is AskNicely
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is AskNicely ?
AskNicely is a simple yet popular suite of marketing analytics software solutions that enables businesses from any industry to find out whether or not customers are satisfied with the products or services they are providing. The software suite has the ability to gather opinions, reviews, and feedback from customers in real-time and allows users to apply NPS or net promoter scoring. This way, they will be able to identify common issues or problems customers are complaining about and address them immediately. Users can also prepare and distribute online surveys, respond to customers’ feedback, and integrate the suite with their existing CRM systems.Product Quality Score
AskNicely features
Main features of AskNicely are:
- Reply to feedback
- Event-triggered surveys
- Leaderboards
- Lifetime data archive
- Recurring surveys
- Customized response alerts
- Responder Social profiles
- 1-Click Testimonial publishing
- Multi-brand surveys
- Send from your own domain
- One-off survey blasts
- Multi-language surveys
- Unlimited Users
- Customizable survey wording
- Report
- Daily survey scheduling
AskNicely Benefits
The main benefits of AskNicely are, it supports the application of net promoter scoring, enables users to obtain insights into their customers’ feedback, testimonials and reviews, allows easy sharing of customer satisfaction insights, and permits channel, employee, and product and service segmentation. AskNicely can help you find out and analyze customers’ satisfaction. Below gives you more insights about this software suite:
Apply Net Promoter Scoring
AskNicely allows businesses to apply a proven and effective method of measuring customer satisfaction known as NPS or net promoter score. NPS classifies customers into three groups, namely active promoters, passive customers, and detractors. The percentage of customers that are classified as detractors are then subtracted from the percentage of those ones labeled as active promoters. By applying this method, they can quickly find out whether or not most of their customers are happy and satisfied with their business.
Generate Insights into Customers’ Feedback
The marketing analytics software suite permits users to gain insights into comments, feedback, testimonials, and reviews submitted by their customers. It provides them with all the tools and capabilities they need so they can measure and assess customer satisfaction better.
Easily Share Customer Satisfaction Insights
AskNicely displays net promoter scores and customer satisfaction insights on a dashboard. Because of this, executives, managers, and staff can easily access all the information they need. Pieces of information are updated in real-time, enhancing data accuracy and streamlining business reporting.
Perform Channel, Employee, and Product and Service Segmentation
The suite makes it possible for users to segment and classify their marketing or sales channels, employees, and products or services based on the net promoter scores they have calculated and customer insights they have generated. As a result, they can systematically evaluate the performance of their business and address areas of opportunity immediately.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
AskNicely Integrations
The following AskNicely integrations are currently offered by the vendor:
- AutoPilot
- HubSpot
- Zoho Support
- Shopify
- Help Scout
- Groove
- Salesforce
- MixPanel
- Bigcommerc
- Desk.com
- CSV Upload
- Magento
- Slack
- Campaign Monitor
- Intercom
- ZenDesk
- MailChimp
- Zapier
- Webhooks
Video
Customer Support
Pricing Plans
AskNicely pricing is available in the following plans:
