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Zoho Desk Review

Zoho Desk OUR SCORE 90%
starting price Free
our score 90%
free trial
  1. What is Zoho Desk
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Zoho Desk ?

Zoho Desk is a support desk software designed to help businesses deliver high-quality customer support. It has tools and functionalities that provide helpful analytics and boost the productivity of the business. The software allows business managers to identify the main problems associated with their employees' performance. This potentially leads to improved business services and decisions. Also, users can enjoy the benefits of relevant and timely support using this software. Corporations can provide their support departments with reliable tools, task automation, and a variety of support networks to achieve quick delivery and responsive assistance to customers. The software can even gather your staff from different departments, make them work as one, and empower them to offer customers a good experience.

Product Quality Score

Ease of use
Customer support
Value for money

Zoho Desk features

Main features of Zoho Desk are:

  • Ticketing System
  • Social Support Software
  • Call Center Software
  • Agent Productivity
  • Company-wide Collaboration
  • Knowledge Base and Forums
  • Help Desk Essentials
  • Reporting and Insights

Zoho Desk Benefits


The main benefits of Zoho Desk are helping you manage your tickets, identify trends and patterns in your workflows, collaborate teams effectively, empower customers with self-service, and integrate with other applications. Zoho Desk offers companies a wide range of support networks and options so they can deliver timely and top-quality customer service. This allows them to establish robust customer relationships that result in bigger profits and better business operations. With the software’s integrated approach for a support center, companies can provide their customers with different support networks and meet their preferences. Businesses even have the liberty to select between delivering real-time support through call center functionality or addressing concerns and questions with the help of a ticketing system.

At the same time, the software is integrated with social support, which allows the customers to ask questions, pass their support requests, and call for assistance through well-known networks in social media platforms like Twitter and Facebook. The forum is also available and it encourages the users to work as one and help each other by offering effective ideas and solutions based on their first-hand experiences.

The quality of the customer support must be at peak in any case and the software assists business managers in ensuring that the entire support they provide through all offered and available networks will not go on a dive. The analytics and reporting tools even help company managers and operators figure out the concerns and problems regarding the productivity and performance of their staff. The helpful insights they acquire from the software can help them boost performance and productivity as they handle customer support tasks. This can potentially result in higher satisfaction rating from the customers and of course, better business and greater revenue.


Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Zoho Desk Integrations

The following Zoho Desk integrations are currently offered by the vendor:

  • Zoho CRM
  • Zoho Projects
  • Zoho Reports
  • Zoho Creator
  • Zoho BugTracker
  • Zoho SalesIQ
  • Customer Thermometer
  • G Suite
  • Twilio
  • Facebook
  • RingCentral


Customer Support


Pricing Plans

Zoho Desk pricing is available in the following plans:

Free trial