Vonage Review
OUR SCORE 92%
- What is Vonage
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Vonage?
Multiple industries can make use of Vonage. This business VoIP software is cloud-based and can be used for industries such as hospitality and travel, logistics and transportation, retail, real estate, marketing, law firms, insurance, franchise healthcare, finance, and accounting. As long as there is an IP network, Vonage users can communicate with each other, since that is what a VoIP (Voice over Internet Protocol) is. Since Vonage equips virtual teams, contact centers, and branch offices with robust capabilities, productivity can be improved and profitability maximized. Meetings can be conducted online, collaboration can be encouraged through the hosting of web conferences, and audio conference calls can be held, and all of this can be done either through tablets, desktops, laptops, or smartphones. Since businesses don't have to worry about maintaining on-site infrastructure or hardware or about paying installation fees that come with a conventional telephone system, Vonage also ends up saving them more money.Product Quality Score
Vonage features
Main features of Vonage are:
- Virtual Receptionist
- Connect Virtual Teams/Offices
- Phone Number Verification
- Customizable Call Routing
- WAN Optimization
- Unified Communications
- Amazon Chime Integration
- Online Meetings
- Traffic Prioritization
- Software-Defines WAN
- Call Monitoring
- Call Recording
- Launch a Contact Center
- Video Conferencing
- High-Quality Point to Point Video
- High-Quality Messaging
- Elevated Quality of Service
- Web Conferencing
- High-Quality Voice
- Mobility
- Mobile and Desktop Apps
- Reduce Communication Cost
- Chat
Vonage Benefits
The main benefits of Vonage are its Virtual Receptionist, its call routing options, and its network optimization capabilities. Here are the details:
Calls can be routed to different departments thanks to Vonage’s automatic attendant feature, dubbed the Virtual Receptionist. What it does is take a company’s phone system and customize it, making sure the right place or person receives the customer call.
Companies can also have call routing options in place for their callers, allowing them to either dial by extension or by name. The company directory can also be used by callers before having their calls routed to a department. Multiple Virtual Receptionists can be set up and customized to handle calls after hours, during lunch, or during holidays.
Call continuity and call quality are also maintained by the network optimization capabilities offered by Vonage — even if companies are using cloud applications that are bandwidth-intensive, such as collaboration, chat, and video tools. Vonage does this without impinging on the bandwidth needed by this application for communications in real-time. Smooth and prompt message and data transmission can be expected.
Vonage’s call monitoring feature can also be configured from its admin portal. Call recordings of service staff and sales agents can be studied by supervisors. The Vonage desktop and mobile app even allow them to do it remotely. Coaches will definitely appreciate this feature as it allows them to monitor agent-customer interactions. Three call monitoring modes are available to Vonage users: barge, whisper, and monitor.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Vonage Integrations
The following Vonage integrations are currently offered by the vendor:
- Salesforce
- ConnectWise
- Zoho
- G Suite
- Netsuite
- Microsoft Dynamics
- Oracle
- Bullhorn
- Clio
- Zendesk
- JobDiva
- Office 365
Video
Customer Support
Pricing Plans
Vonage pricing is available in the following plans:
