Discover the leading SaaS software comparison site

Each month we help +100k companies to find efficient online tools

Salesforce Health Cloud Review

Salesforce Health Cloud OUR SCORE 85%
starting price By quote
our score 85%
free trial
  1. What is Salesforce Health Cloud
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Salesforce Health Cloud ?

Salesforce Health Cloud is a popular patient and member relationship software that allows users to deliver enhanced and personalized engagement. It offers robust security of the cloud and the latest mobile and social technologies. The platform is intended for healthcare and medical care services that offer a comprehensive view of each patient, improved patient management, and personalized healthcare experience. Health Cloud Empower allows care providers like hospice care nurses, home-based nurses, care coordinators, and family members of patients to connect with care teams via an internet-capable device. Salesforce Health Cloud offers Care Team Lists that lets caregivers communicate and view available care teams. The Care Plan Selector helps delegate care plans to patients by caregivers. The Care Plan Tasks allow healthcare providers to delegate tasks to patients on the fly. Permissions are managed to ensure control access to patient data, to ensure sensitive medical information is always protected from unauthorized third-parties. Concurrent Care Plans lets teams with varying healthcare expertise and workflows to work together and forge strong professional relationships. Healthcare providers can delegate different care plans for co-morbid patients to other teams to ensure consistent and personalize care. Salesforce Health Cloud can calculate patient risk scores according to the CMS-HCC (Center for Medicaid Services Hierarchical Condition Category) model. This lets healthcare providers gauge risks across the patient population. Risk dashboard can be customized to offer healthcare providers insight in the populations they’re currently dealing with as well as enabling patient-specific preventive care to patients who need it most.

Product Quality Score

Ease of use
Customer support
Value for money

Salesforce Health Cloud features

Main features of Salesforce Health Cloud are:

  • Care team productivity
  • Data storage
  • Mobile support
  • Salesforce Shield security
  • Collaboration & communication
  • Self-service
  • Web service API
  • Analytics & assessments
  • Care management
  • Omnichannel support
  • Clinical data management
  • Complete patient view

Salesforce Health Cloud Benefits


The main benefits of Salesforce Health Cloud are its cloud-based system that allows healthcare providers, patients, and payers to collaborate effectively with each other. Specifically, here are the advantages users can expect from the system:

Engaging System

Salesforce Health Cloud lets healthcare providers earn patient trust by having access to the right data at the right time. It allows care providers to access health records and integrate apps on a secure platform. Thus, converting a traditional system of records into a system that is both efficient and engaging.

Comprehensive View

The software allows care providers deeper understanding of each patient profile which includes clinical and non-clinical information, medical devices, HER details, claims and membership systems, demographics, and wearables being used — all in a single medium.

Personalized Approach

Healthcare providers can acquire important insights in patient populations that are categorized according to risk or condition, and offering targeted outreach using the platform’s Einstein Analytics. Users can consistently monitor cases and prioritize tasks depending on their importance and need.

Users can also work together across the healthcare network while consistently sending reminders for member or patient follow-up.

Relevant Data Collation

The Health Cloud Assessments functionality allows healthcare providers to better understand their patients by acquiring actionable, timely, and more personalized insights. It lets them build and distribute surveys and assessments as well as review data to promote smarter patient care decisions.

Robust Security

Users can use the platform’s Health Cloud and Salesforce Shield for compliance and PHI data protection. Salesforce is known for its strong cloud security that ensures healthcare data within the cloud are protected using enterprise-grade security.

Real-Time Connectivity

Salesforce Health Cloud allows members and patients to access and monitor their progress towards their specific health goals. The software lets healthcare providers connect in real-time and help address concerns or inquiries from patients, members, or family members of patients.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Salesforce Health Cloud Integrations

The following Salesforce Health Cloud integrations are currently offered by the vendor:

  • API


Customer Support


Pricing Plans

Salesforce Health Cloud pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor