RingCentral Dimelo Review
OUR SCORE 88%
- What is RingCentral Dimelo
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is RingCentral Dimelo?
RingCentral Dimelo is a customer support software that serves large companies. The platform organizes your business’ messages from email and social media applications. Dimelo automatically arranges your chats based on different categories. It also filters spam messages to help you answer legitimate concerns of your clients. Through this feature, you can spend your resources on delivering quality responses to real customers. The software also sends notifications in cases of new messages. Dimelo then enables you to chat with your customers. With Dimelo, you can reply to all of your clients using one platform. This software manages your queuing system, which enables you to respond to urgent issues. Lastly, Dimelo allows you to monitor your employees’ performance. The chat history section lets you review how your agents solved clients’ queries. Hence, Dimelo offers an all-around solution to your customer management needs.Product Quality Score
RingCentral Dimelo features
Main features of RingCentral Dimelo are:
- Chat Messaging
- Email Management
- Workflow Management
- Queue Management
- Filter Messages
- Alerts
- Social Media Integration
RingCentral Dimelo Benefits
The main benefits of RingCentral Dimelo are consolidated messages, increased profit, and real-time performance reports.
Consolidated messages
RingCentral Dimelo is a customer support software that consolidates your messages across various platforms. This software stores inquiries from social media applications and email platforms.
With Dimelo, you can access clients’ messages and conversation histories in one place. This process avoids duplicate conversations between your agents and customers. Moreover, the platform lets you create personalized support for clients and potential customers. Hence, you can reach more people with Dimelo.
Increased profit
Dimelo helps with efficient customer relationship management. This software enables you to retain customers and gain new clients. With Dimelo, you can increase product sales by communicating with clients more effectively. The platform allows for quick response to customers’ queries.
The software utilizes the Intelligent Classification Engine (ICE) that matches agents and customers. This way, your employees can respond to issues where they have the most experience.
Real-time performance reports
Dimelo provides you with data-backed comprehensive reports. The system enables you to compare key performance indicators (KPIs) with actual business processes. This feature helps you in developing successful marketing strategies. It also aids you in refining your products and services according to customers’ feedback. Thus, Dimelo lets you use your clients’ collated feedback to improve your company.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
RingCentral Dimelo Integrations
The following RingCentral Dimelo integrations are currently offered by the vendor:
- Facebook Messenger
- Youtube
- Google+
- RingCentral Engage Chat
- RingCentral Engage Mobile
- Viber
- SMS
- RingCentral Engage Communities
- Lithium
- RightNow Community
- Tapatalk
- Bazaarvoice
- InSided
- WordPress
- RingCentral Engage Mail
- Recast AI
- IBM Watson
- BotFuel
- BotMind
- Inbenta
- Arabot
- SalesForce
- Microsoft Dynamics
- SAP
- Oracle
- Synthesio
- Viavoo
- TalkWalker
- Genesys
- Avaya
- CISCO
- Service Now
- Freshservice
- Jira Service Desk
- Kissflow
- Pega
- Pipefy
Video
Customer Support
Pricing Plans
RingCentral Dimelo pricing is available in the following plans:
