Richpanel Review
OUR SCORE 80%
- What is Richpanel
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Richpanel?
Richpanel is a helpdesk and live chat platform that is specifically made for Magento stores. With the tool, users can have conversations with different customers via a single thread and on different channels. In addition, users can view customer profiles, e-commerce statistics, and timelines on the dashboard. The software ensures support teams work productively while offering timely customer service that will help drive sales and promote customer loyalty. Richpanel offer integrations with Magento stores. Once the software is connected, support agents can view customer profiles in every conversation, monitor, and utilize e-commerce information within macros and responses. Store owners are provided with helpdesk analytics. These include support agent performance, agent feedback, conversation numbers, customer segmentation, and comprehensive e-commerce analytics.Product Quality Score
Richpanel features
Main features of Richpanel are:
- Customer Timeline
- Live View
- Sync Personas
- Customer Segments
- Single Sign-On
- Custom Messenger
- Agent Screen
- iOS & Android SDK
- Embedded Live Chat
- Multiple Ticket Channels
- Help Desk Center
- GDPR Compliant
- Collaboration Tools
- Customer Profile
- Single Customer View
Richpanel Benefits
The main benefits of Richpanel are real-time messaging, profile display, AI-powered analysis, multi-channel support, and sales measurement. Here are more details:
Real-Time Messaging
Richpanel offers a real-time chat messenger that is both user-friendly. The messenger has a modern interface that allows customers to view orders, contact support, and browse through FAQs.
Profile Display
The software showcases customer profiles beside each conversation. Users can look into each customer order, online activities, and previous conversations. Users will no longer have to toggle between tickets, Magento platform, and live chat. Richpanel ensures agents can cater to all context quickly so they can resolve all customer inquiries.
AI-Powered Analysis
Richpanel is backed by artificial intelligence. Its bots work round-the-clock to learn specifically of each customer’s previous online behavior and estimating lifetime value as well as the expected date of purchase. Such prediction analysis can be seen in every customer profile.
Multi-Channel Support
With the platform, customers can reach out to users through social channels, email, or live chat. These will help users manage their conversation in one view pane.
Sales Measurement
Aside from taking measurements from customer feedback and response times, Richpanel has the ability to measure which agents are ideal in influencing sales and generating brand advocates for the long term.
Awards Section
- Great User Experience Award
- Rising Star of 2019 Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Richpanel Integrations
The following Richpanel integrations are currently offered by the vendor:
- Shopify
- Hubspot
- Woocommerce
- Magento
Video
Customer Support
Pricing Plans
Richpanel pricing is available in the following plans:
