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Pure Chat Review

Pure Chat OUR SCORE 86%
starting price $99
our score 86%
free trial
  1. What is Pure Chat
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Pure Chat?

Pure Chat is a visitor tracking and live chat solution that aids businesses in generating more leads and in driving sales. The tool enables users to view their website’s visitors and start conversing with them immediately regardless of how many they are. This is a more effective way than just waiting for clients to respond to emails or talking over the phone with one customer at a time. It also comes in mobile versions for Android and iOS devices so that users can chat with their clients whenever and wherever. Users are also able to chat with their team or invite them to chat with their visitors. The system also provides users with loads of information about their visitors like what they’re doing on their site, where they came from, their number of visits, pages they have viewed, and the current page they are on. Users can also search for past conversations with their returning customers since the app keeps chat history to be reviewed later on.

Product Quality Score

Ease of use
Customer support
Value for money

Pure Chat features

Main features of Pure Chat are:

  • Chat box assignment
  • Canned response
  • Multi-chat management
  • Hosted chat boxes
  • SSL security
  • Transcriptions
  • Visitor information
  • Proactive chats & triggers

Pure Chat Benefits


The main benefits of Pure Chat are its availability to be used anywhere and anytime, details about visitors provided, chat history, robust reporting capabilities, customizability, and privilege and tasks designation to users. Here are more details:

Live chat anytime, anywhere

Pure Chat enables users to engage with their visitors through real-time conversations, regardless of whether they’re at home, at the office, or outside. There are iOS and Android apps as well, which enable chatting on the go.

Visitor’s info

The software gives users much information about their visitors such as how many of them are currently on the site, their activity history, and the frequency of visits. It can also identify the most suitable leads at the current time to start conversing with them. There is also a mobile feature called Visitors that allows users to see who’s navigating through the site. This feature is free once Pure Chat is installed on the site and the mobile version is used.

Chat history

Pure Chat is capable of monitoring all conversations with every client, collecting transcripts, emailing them quickly to other members, and using chat metrics to review conversations.

Rich reporting features

Weekly updates can be sent to leaders by downloading the CSV file for the chat metrics. Users have the option to generate and modify reports however they want. Various metrics can be obtained from reports such as overall chat numbers, duration, ratings, and average response times. Report about yesterday’s activity can be obtained as well, even without having to log into Pure Chat account.


The chat box can be customized. Users can change their profile pictures and background, make a personal chat page for personal connections, and update contact details. Furthermore, when the team is offline, the chat box can be converted to an email form so that there will be no missed leads.

Roles designation

With Pure Chat, users are able to add other users and assign them specific tasks and privileges. By configuring the settings, users are able to manage their team and assign various departments to widgets so that visitors are automatically and immediately connected with the right people.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Pure Chat Integrations

The following Pure Chat integrations are currently offered by the vendor:

  • Zapier


Customer Support


Pricing Plans

Pure Chat pricing is available in the following plans:

Free trial