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Predictive Dialer by CallCenterHosting Review

Predictive Dialer by CallCenterHosting OUR SCORE 83%
starting price $7.49
our score 83%
free trial
  1. What is Predictive Dialer by CallCenterHosting
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Predictive Dialer by CallCenterHosting?

Predictive Dialer by CallCenterHosting is a call management software that helps you connect with potential clients and customers by identifying and removing busy, disconnected, and voicemail calls. This platform can help you achieve both efficiency and productivity as well as stellar customer service. Designed for small and medium businesses and large enterprises, Predictive Dialer comes equipped with a multitude of tools to help you connect with your customers. You can monitor, track, and manage your calls. You can also take advantage of its outbound dialing and inbound calling and routing. Aside from the features mentioned above, Predictive Dialer further offers features like IVR, lead and contact management, and campaign and list management. You can also use this platform to record your calls, jot down notes, and maximize the analytics available.

Product Quality Score

Features
8.4
Ease of use
8.5
Customer support
8.1
Value for money
8.2
8.3
TOTAL SCORE

Predictive Dialer by CallCenterHosting features

Main features of Predictive Dialer by CallCenterHosting are:

  • Outbound Dialing
  • Inbound Calling and Routing
  • Call Tracking
  • IVR and Dial-Next
  • Voice Broadcasting
  • Call Monitor, Whisper and Barge
  • Lead and Contact Management
  • Automatic Time Zone Management
  • Data Export and Import
  • Customer Caller ID
  • Click-to-Call
  • Recorder Voicemail Drop
  • Campaign and List Management
  • Call Logging
  • Call Recording
  • Call Distribution
  • Reporting and Analytics
  • Agent Wait Time
  • Pacing Ratio
  • 3-Way Calling
  • Call Notes, Tags, and Call Script Pop-Up

Predictive Dialer by CallCenterHosting Benefits

Benefits

The main benefits of Predictive Dialer by CallCenterHosting are an all-in-one platform, admin tools, dialing algorithms, and real-time reports.

All-in-One Platform

Predictive Dialer offers an all-in-one platform that enables you to manage calls, contact lists, time zones, campaigns, and leads. From outbound calling to call recording, this platform can meet your needs when contacting your potential customers and clients. You can also use this platform to conduct 3-way calls to make the most out of you and your team’s time.

Admin Tools

Predictive Dialer comes equipped with admin tools to help you and your team be on track with everything. These admin tools help you manage your agents and see who they called, when they called, and what was said during the call. You can also use these tools to determine who they are speaking with.

Dialing Algorithms

Predictive Dialer provides dialing algorithms to help you distribute the calls and the contact list to your agents. It makes use of the concurrent call ratio, which enables you to determine and identify how many calls you should give per agent. Also, this platform’s capabilities are to identify disconnected, busy, and no answer numbers as well as those that were answered.

Real-Time Reports

Predictive Dialer ensures that you are regularly informed. These reports monitor you and your agents’ performance in real-time. It also keeps track of call details, call-back schedules, and dispositions.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Predictive Dialer by CallCenterHosting reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Predictive Dialer by CallCenterHosting Integrations

The following Predictive Dialer by CallCenterHosting integrations are currently offered by the vendor:

No information available.

Video

Customer Support

Phone
Online

Pricing Plans

Predictive Dialer by CallCenterHosting pricing is available in the following plans:

Free trial
Business
$7.49/user/month
Medium
$9.99/user/month
Start Up
$13.99/user/month
Unlimited (for USA)
$119/user/month
Custom
Contact vendor