OneChat Review
- What is OneChat
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is OneChat?
OneChat is a customer support software that enables you to open omnichannel communications, collect customer data, and launch engaging chatbots. It lets you implement a shared inbox to centralize customer queries and improve internal handling. It also supports email campaigns to increase and maintain your engagement. OneChat allows you to manage your conversations and contacts. You can add labels to conversations for easier reference. You can also implement contact segments for your campaigns. OneChat provides a CRM where you can onboard and monitor customers. It also saves conversation histories. OneChat integrates with chatbots that can automate new prospect engagement. It also allows you to add canned responses to give immediate answers to customer inquiries. OneChat supports website widgets and other communication platforms like Twitter, WhatsApp, and email, among others. They have customers around the globe in almost over 70 countries, majorly in the US, Canada, UK, Australia, South Africa, and India.Product Quality Score
OneChat features
Main features of OneChat are:
- Conversations
- Contacts
- Auto-Assignment
- Canned Responses
- Conversation Labels
- CRM
- Private Notes
- Website Widget
- Widget Customization
- History
- Contact Segments
- Chatbots
- Teams
- Campaigns
- Business Hours
- Webhooks
- Help Center
- Twitter DMs and Tweets
- Email Support
OneChat Benefits
The main benefits of OneChat are enabling omnichannel communications, automating engagement, and promoting team collaborations.
Enables omnichannel communications
OneChat enables your customers to reach you through various channels. You can engage with them or answer their queries through email, live chat, and WhatsApp. You can also respond to Twitter DMs and tweets. OneChat provides a website widget that you can customize. It also offers CRM tools so that you can onboard and manage customer data, access conversation histories, and segment your contacts.
Automates engagement
OneChat improves your response time and productivity through automation. It provides a chatbot that can automatically engage with new prospects. It also allows you to save FAQs and create automatic responses. OneChat enables you to develop and launch campaigns to attract new customers and re-engage with your existing clients.
Promotes team collaborations
OneChat helps your team collaborate in the handling and management of customer communications. It provides a shared inbox to see customer inquiries from all channels and discuss them with your team. It also allows you to add private notes for additional information. OneChat offers auto-assignment of conversations by enabling you to define assignment rules, improving your productivity and efficiency.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
OneChat Integrations
The following OneChat integrations are currently offered by the vendor:
- Slack
Video
Customer Support
Pricing Plans
OneChat pricing is available in the following plans:
