OneHash Chat Review
- What is OneHash Chat
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is OneHash Chat?
OneHash Chat is a customer support software that enables you to open omnichannel communications, collect customer data, and launch engaging chatbots. It lets you implement a shared inbox to centralize customer queries and improve internal handling. It also supports email campaigns to increase and maintain your engagement. OneHash Chat allows you to manage your conversations and contacts. You can add labels to conversations for easier reference. You can also implement contact segments for your campaigns. OneHash Chat provides a CRM where you can onboard and monitor customers. It also saves conversation histories. OneHash Chat integrates with chatbots that can automate new prospect engagement. It also allows you to add canned responses to give immediate answers to customer inquiries. OneHash Chat supports website widgets and other communication platforms like Twitter, WhatsApp, and email, among others. They have customers around the globe in almost over 70 countries, majorly in the US, Canada, UK, Australia, South Africa, and India.Product Quality Score
OneHash Chat features
Main features of OneHash Chat are:
- Conversations
- Contacts
- Auto-Assignment
- Canned Responses
- Conversation Labels
- CRM
- Private Notes
- Website Widget
- Widget Customization
- History
- Contact Segments
- Chatbots
- Teams
- Campaigns
- Business Hours
- Webhooks
- Help Center
- Twitter DMs and Tweets
- Email Support
OneHash Chat Benefits
The main benefits of OneHash Chat are enabling omnichannel communications, automating engagement, and promoting team collaborations.
Enables omnichannel communications
OneHash Chat enables your customers to reach you through various channels. You can engage with them or answer their queries through email, live chat, and WhatsApp. You can also respond to Twitter DMs and tweets. OneHash Chat provides a website widget that you can customize. It also offers CRM tools so that you can onboard and manage customer data, access conversation histories, and segment your contacts.
Automates engagement
OneHash Chat improves your response time and productivity through automation. It provides a chatbot that can automatically engage with new prospects. It also allows you to save FAQs and create automatic responses. OneHash Chat enables you to develop and launch campaigns to attract new customers and re-engage with your existing clients.
Promotes team collaborations
OneHash Chat helps your team collaborate in the handling and management of customer communications. It provides a shared inbox to see customer inquiries from all channels and discuss them with your team. It also allows you to add private notes for additional information. OneHash Chat offers auto-assignment of conversations by enabling you to define assignment rules, improving your productivity and efficiency.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
OneHash Chat Integrations
The following OneHash Chat integrations are currently offered by the vendor:
- Slack
Video
Customer Support
Pricing Plans
OneHash Chat pricing is available in the following plans:
