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Nextiva Review

Nextiva OUR SCORE 84%
starting price $21.95
our score 84%
free trial
  1. What is Nextiva
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Nextiva?

Nextiva is a web-based voice over Internet protocol (VoIP) service provider that has customized solutions for small to large-sized businesses. The software manages company calls and messages while providing you with collaboration and data analytic tools. With Nextiva, you don’t need to worry about missed calls and messages. This way, you can build improved relations with loyal clients and potential customers. The platform even offers access permissions to ensure that only involved team members can edit specific files. Nextiva also features a predictive dialer functionality that helps you filter essential calls and messages. With Nextiva, you can respond to feedback from valid phone numbers. More than call recording and logging, the system also features messaging, video conferencing, and screen sharing tools. It even integrates with auditing apps and access management services. Lastly, Nextiva provides you with in-depth business reports that help leverage your business.

Product Quality Score

Ease of use
Customer support
Value for money

Nextiva features

Main features of Nextiva are:

  • Call Center Management
  • Call Routing
  • Call Recording
  • Call Monitoring
  • Contact Management
  • Survey Management
  • Fax Management
  • SIP Trunking
  • Web Conferencing
  • Chat Messaging
  • SIP Trunking
  • Complaint Monitoring
  • Email Marketing
  • Proactive Chat
  • Multiple File Support
  • Auto Dialer
  • Predictive Dialer
  • File Sharing
  • Access Permissions
  • Voicemail Transcription
  • Interactive Voice Response
  • Employee Directory
  • Analytics

Nextiva Benefits


The main benefits of Nextiva are organized messages and calls, improved collaborations, and positive ROI growth.

Organized messages and calls

Nextiva is a call tracking software that provides a safe storage for your received calls and messages. As a result, you can review conversations between your agents and customers. This functionality allows for in-depth performance reviews.

With Nextiva, you don’t need to sort company messages and calls manually. The system even features voicemail transcriptions that allow for accurate labeling of client feedback. Hence, Nextiva contributes to a more efficient business process.

Improved collaborations

This software includes easy-to-use collaboration tools. For instance, Nextiva offers chat messaging, video conferencing, and screen sharing functionalities. You can even share your screen with over 250 participants.

More importantly, the program allows for secure video conferences and chat discussions. It also features multiple file support for seamless document sharing. Nextiva then empowers companies that employ remote workers.

Positive ROI growth

Nextiva supplies you with in-depth feedback analytics. The software’s data analytics tools then help you in making more informed decisions. This way, you can scale your business successfully.

With Nextiva, you can manage company calls and messages more efficiently without the costly solution. Thus, the platform allows you to focus on growing your business through improved customer relations and successful client conversions.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Nextiva Integrations

The following Nextiva integrations are currently offered by the vendor:

  • Azure Active Directory
  • Microsoft Outlook
  • Salesforce
  • Google Calendar
  • Google Contacts
  • QuickBooks


Customer Support


Pricing Plans

Nextiva pricing is available in the following plans:

Free trial