MightyCall Review
OUR SCORE 85%
- What is MightyCall
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is MightyCall?
A sophisticated VoIP solution, MightyCall helps small to medium-sized businesses funnel customers' inquiries—received via calls, emails, and social media—into one efficient system for easy recording and management. This flexible and scalable cloud-based call center solution is designed specifically for small and mid-sized businesses. MightyCall's primary offering is to act as a receptionist for its clients. It does so by connecting incoming calls to the correct department or person that can best address possible questions from clients. The system also manages outbound calls, increasing team productivity. Its call waiting feature lets agents take calls while putting the first call on hold. This functionality not only allows businesses to increase their capacity to respond to their customers but also regulates the collection of customer information. On top of an easy-to-use setup process with an intuitive flowchart, MightyCall has a vast array of prime services that allow businesses to conveniently transact with their clients in multiple mediums. These services include: collaboration tools that enable call routing based on team members' roles and knowledge, an auto dialer for reaching more targeted contacts and improving engagement rates, real-time agent training and supervision capabilities, and precise performance tracking and data collection. MightyCall also offers top-rated customer support and free live onboarding sessions designed to maximize the system's potential in the shortest amount of time. Each of its subscription plans includes 3 business phone numbers, with the Enterprise plan with a 5-user minimum. This comprehensive solution empowers businesses to efficiently manage their communication channels, supervise their teams, and enhance overall customer engagement.Product Quality Score
MightyCall features
Main features of MightyCall are:
- Click-to-Call Widget
- Integrated To-Do List
- Activity Queue
- “Contact Us” Widget
- Custom Call Menus
- Activity Dashboard
- Click-to-Call Widget
- Voicemail per Employee
- Email and Task Tracker
- International Forwarding
- Social Media Tracker
- Local, Toll-Free, or Vanity Number
- 24 hour Virtual Receptionist
- SMS
- Custom Extensions
- Dial by Extension
- Voicemail to Text Transcriptions
- Transfer Calls
- Voicemail
- Ring Groups & Group Call Alerts
- Call Forwarding
- Integration API
- Free Mobile Apps
- Multi-level IVR
- Call Waiting
- MMS
- Auto Dialers
MightyCall Benefits
MightyCall‘s Call Center solution is meticulously designed with a focus on businesses’ communication requirements. Here’s what it offers from a third-person perspective:
Automated Dialing
The newly introduced Auto Dialers feature aims to transform outbound calling practices for businesses by automating the dialing process. This technology focuses on streamlining outreach efforts to improve productivity through higher connection rates. By automating routine tasks, businesses enable more efficient communication workflows.
Flexible Integration
MightyCall’s Call Center solution seamlessly integrates into various workflows, adapting to unique business communication needs. This flexibility is achieved through customizable settings, ensuring streamlined operations.
Experience and Innovation
With over 20 years of experience in virtual telephony, MightyCall has crafted a comprehensive feature suite to enhance call center management. These innovative tools support effective call center operations.
Key Attributes for Efficiency
The solution boasts real-time feedback tools, dedicated supervisor workspaces, and comprehensive agent performance reports. Together, these features facilitate instant coaching, enhance management efficiency, and offer in-depth performance analysis.
Call Management and Response Mechanism
Efficient call management features and multi-level IVR systems ensure the smooth handling of calls and provide effective responses to customer inquiries.
Record-Keeping Made Easy
MightyCall’s Call Center solution offers voicemail transcripts, simplifying reference to previous calls and enabling efficient follow-up.
User-Friendly Interface
All these robust functionalities are housed within a modern and intuitive interface, making navigation and system operation user-friendly.
Dedicated Support Team
MightyCall places a high value on customer satisfaction. Their dedicated support team is always ready to assist with live onboarding and any other issues, ensuring a smooth and enjoyable experience with the Call Center solution. Businesses that choose MightyCall invest in a service that comprehensively understands and caters to their unique business communication needs.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
MightyCall Integrations
The following MightyCall integrations are currently offered by the vendor:
- Terrasoft
- Ekspilayn
- MADIV
- Lanka
- The Intersvyaz Group
- Yola
- Imtradex GmbH
- GoDaddy
- Group Upiter
- Wix
- Parallels
- MicroTest
- Vec.md
- LuxBase
- Medical Group
- Basekit
- IBS Group
- Ecwid
- Teleopti
- Mastertelekom
- OBIT
- Hubspot
- Salesforce
Video
Customer Support
Pricing Plans
MightyCall pricing is available in the following plans:
