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BPM Online Review

BPM Online OUR SCORE 74%
starting price $350
our score 74%
free trial
  1. What is BPM Online
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is BPM Online?

BPMonline is a process-driven CRM solution that helps business to do right and coordinated actions in your marketing, sales, and service support by integrating customer data with your business process management tools. It is intended for small and medium enterprises as well as large corporations with scalable features. Built around the BPM platform, this software solution helps you design and automate business processes to improve your customer service relations, meeting or surpassing even your most skeptical customers. Drag and drop tools of this CRM make customization quick with solutions for cloud and on-premise infrastructure. In addition, the tool is accessible through the BPMonline CRM Mobile, maintaining its feel and look across different tablet and phone platforms. It also works with top productivity tools, including Google Calendar, MS Word, and MS Outlook. The software solution can be integrated to your own business app in various ways, such as .Net managed assemblies, web services, and COM or DLL.

Product Quality Score

Ease of use
Customer support
Value for money

BPM Online features

Main features of BPM Online are:

  • Lead Management with the use of export function (website, MS Excel, and other sources)
  • Sales Management for quota, pipeline, opportunity, projections, and forecasts
  • Online Knowledge Management library
  • Analytics using dashboards, real-time diagrams, and customizable reports
  • Customer Data Management that is integrated with Facebook, Twitter, and LinkedIn
  • Time Management and Communications that can be fully synced with MS Outlook, Google Calendar, and popular schedulers
  • Document Management that is compatible with MS Word
  • Marketing Management for multi-platform campaigns, budget planning, audience segmentation, track responses, and ROI estimation
  • Administrative Tools with wizards to manage data fields, processes, and lookups without programming
  • BPMonline CRM Mobile for Android and iOS devices

BPM Online Benefits

Enjoy BPM and CRM functions in just one solution:

  • View customers’ buying behavior in detail
  • Supervise marketing activities and events
  • Simplify document processing
  • Design, track, automate, and manage business processes
  • Forecast accurate sales plan
  • Monitor employee deliverables and calendar tasks
  • Better sales analytics and measurements for better business results

Customization is easy:

  • The system auto creates RIA interface, which can be changed with a mouse.
  • Enjoy an integrated set of tools to tweak an application, such as a wizard to add fields, objects, and links; a complete component library to customize the feel and look without coding; and business processes to change business logic
  • Integrated AJAX and Silverlight technologies to make UI design process smooth as well as practical

Integrate quicker with Open Configuration:

  • Developers can tweak, rebuild, and extend BPMonline CRM modules, functionality, and business logic with the use of latest web-based technologies

Greater flexibility through Agile Deployment:

  • Deploy an On-Demand (SaaS) or On-Site solution depending on your company policy. The On-Demand platform includes not only CRM updates but also technical support, while the On-Site package entails one-time payment, a lifetime license for the CRM solution, as well as maintenance services for the first year of CRM tool’s purchase.

Take advantage of the Customer Success Manager (CSM):

  • A unique service exclusive to BPMonline users. At no added cost, CSM enables and supports clients to maximize the tool’s software capabilities.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

BPM Online Integrations

The following BPM Online integrations are currently offered by the vendor:

  • BPMonline CRM + Agent Desktop
  • Google Calendar, MS Outlook, and other top calendar apps
  • BPMonline CRM + Service Desk
  • QuickBooks
  • MS Excel, MS Word


Customer Support


Pricing Plans

BPM Online pricing is available in the following plans:

Free trial
$350 for every user/year
$490 for every user/lifetime
Team edition
$1,250 a year