Meya Review
OUR SCORE 84%
- What is Meya
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Meya?
Meya is an artificial intelligence platform for building interactive AIs to be used within messaging platforms and for creating unique and personalized customer experiences. Through the system, businesses are able to take advantage of AI’s power and augment their customer service agents’ abilities. This would eliminate the need to add more agents to the team as companies would only need to deploy bots that aid current agents in rendering customer support. Also, Meya is capable of integrating with many applications that allow the extension of its usability. Thanks to this, businesses are able to use the platform wherever its services are needed and also utilize it for gathering related customer data, especially when it comes to customers' satisfaction levels.Product Quality Score
Meya features
Main features of Meya are:
- Managed Database
- Broadcast
- Cognitive Framework
- GitHub Import & Export
- API
- Bot CMS
- Bot Hosting
- Bot Studio
- Source Control
- Messaging Integrations
- Analytics Integrations
- Customer Service Integrations
Meya Benefits
The main benefits of Meya are the smart bots it can produce, its integration support that extends its capabilities, bot studio platform, and collaboration features. Here are more details:
Intelligent bots
Through Meya, businesses are able to build bots that are capable of offering interactive assistance to clients within messaging apps. Adding a bot to a company’s customer service team reduces the number of agents required to provide optimal customer support. This is because organizations are able to leverage AI through the passage of control between a human and a machine, resulting in top-notch support and service rendering.
Integration capabilities
While bots built using Meya is deployable across many messaging channels, it is capable of other types of integration as well. For one, it works well with analytics platforms such as Google Analytics in order to provide insights with regards to bot interaction and usage. Also, it is able to link with natural language AIs that process user speech and then provide a structured conversational flow, allowing for a more personal and natural experience.
Bot Studio
Meya features a cloud-based platform, the Bot studio, where users do the designing, training, and hosting of their bots. All the tools required to build intelligent and interactive bots are here, including visualizer, code editor, and live debugger.
Collaboration platform
The system’s admins are capable of providing access to other persons, which is a handy feature that enables team collaboration. When authorized, the particular teammate can then view the bots and even make changes to them. This way, team collaboration is supported, resulting in a more efficient and smooth process of working together instead of them being just separate individuals that maintain bots.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Meya Integrations
The following Meya integrations are currently offered by the vendor:
- Twilio
- api.ai
- Smooch
- wit.ai
- Mixpanel
- Slack
- Segment
- Telegram
- Google Analytics
- luis.ai
Video
Customer Support
Pricing Plans
Meya pricing is available in the following plans:
