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IBM Watson Review

IBM Watson OUR SCORE 93%
starting price $30
our score 93%
free trial
  1. What is IBM Watson
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is IBM Watson?

IBM Watson is a premier enterprise-class artificial intelligence solution that offers companies the capability to expedite their research and development. Furthermore, this enables them to predict disruptions better and to enhance interactions. IBM Watson is based on the IBM Cloud. It is used by organizations to make better-informed decisions. Organizations that use and can use IBM Watson range from those that are in healthcare to finance; from education to the healthcare industry. It provides these organizations control over their data, its ownership, their training, data insights, and their intellectual property. IBM Watson is designed to be able to use and comprehend many data types. This makes it easier for businesses to generate insights from the gathered data that can be used to formulate action plans to keep and develop a competitive advantage.

Product Quality Score

Ease of use
Customer support
Value for money

IBM Watson features

Main features of IBM Watson are:

  • Adaptive customer experiences
  • Chatbots
  • Discovery acceleration
  • Discovery news
  • Disruption anticipation
  • Domain-specific research
  • Interaction enrichment
  • Knowledge management
  • Language translator
  • Liabilities detection
  • Natural language classifier
  • Personality insights
  • Personalized communication
  • Risk mitigation
  • Speech-to-text-to-speech
  • System condition monitoring
  • Targeted recommendations
  • Tone analyzer
  • Visual recognition

IBM Watson Benefits


The main benefits of IBM Watson are its rich feature set and security. Here are the specifics:

Industry-Leading AI

IBM Watson is an industry-leading AI solution that is valued for helping organizations conduct fast and rigorous research. It aids them in discovering patterns and insights through its advanced AI and machine learning capabilities. Meaningful and actionable insights can be extracted through detailed analyses of complex data. This allows organizations to anticipate system disruptions by constant monitoring of its IT infrastructure. Through this, organizations can identify possible issues and complications earlier and respond accordingly. This also saves them from future costs.

Customer Behavior

Enterprises also use IBM Watson’s industry-leading AI to better understand customer behavior. Insights gathered from rigorous analyses are used to inform future interactions and engagements. Companies enjoy the capability to personalize the experiences of customers in various touch points. Communication experiences with chatbots are dramatically enhanced to a point where it is hard to differentiate them from humans. This is thanks to IBM Watson’s state-of-the-art AI and machine learning.

Leveraging Employee Intelligence

IBM Watson is also being deployed to gauge employee behavior and sentiments to improve work conditions, performance, and relationships. With the platform, businesses can take better advantage of the expertise of their employees through knowledge-based management processes. The solution can be fashioned in a way to be more conducive to knowledge creation, innovation, and value enhancement.

Increase Security

IBM Watson can also help your company increase the security of its digital information and processes. Cybersecurity experts have used it to expedite their threat investigations significantly with higher accuracy.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

IBM Watson Integrations

The following IBM Watson integrations are currently offered by the vendor:

IBM Watson can integrate with many systems and platforms. Contact vendor for more information.


Customer Support


Pricing Plans

IBM Watson pricing is available in the following plans:

Free trial