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Hipporello Review

Hipporello OUR SCORE 80%
starting price Free
our score 80%
free trial
  1. What is Hipporello
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Hipporello?

Hipporello is a robust yet straightforward service desk software that turns your Trello boards into easy-to-use service desks. Small, midsize, and large enterprises can use the platform to allow their customers to easily connect with the organization’s employees and other departmental teams, such as IT and support. Hipporello comes with a variety of helpful features, including branding, custom domain, drag and drop, email notifications, email to Trello card, form access policies, form automation, search, user tracking, and many more. In addition, the platform provides ready-to-use templates so new users can instantly create new forms. As an alternative, Hipporello gives users the freedom to build and design new forms from scratch. Moreover, using the platform is very convenient. Users simply have to come to the service desk to make a request, then these requests are submitted via forms on a branded service desk. For every request users submit, a Trello card is created, allowing your support agents to manage further communication more conveniently.

Product Quality Score

Features
8.1
Ease of use
8.0
Customer support
7.9
Value for money
8.0
8
TOTAL SCORE

Hipporello features

Main features of Hipporello are:

  • Branding
  • Custom Domain
  • Drag and Drop
  • Email Notifications
  • Email to Trello Card
  • Form Access Policies
  • Form Automation
  • Search
  • User Tracking

Hipporello Benefits

Benefits

The main benefits of Hipporello are it provides email notifications, offers a unified customer service experience, and keeps your processes simple.

It provides email notifications

Managing requests on Trello with the help of Hipporello is very convenient, mainly because the platform provides users with email notifications whenever changes are made to their requests. That way, your organization’s IT and support department can quickly provide customers with the answers or updates they are waiting for. These email notifications show users the details about the request by simply clicking the link found on the email.

Unified customer service experience

Users can collect valuable insights from their customers because Hipporello allows them to embed contact forms to their websites. Their IT and support departments can then manage these on Trello collaboratively. Not only that, but the platform also assigns demo and feedback form requests to particular team members who can easily be tracked, helping your company not miss a potential lead. Lastly, to follow users more effectively, the platform also monitors background and behavioral data such as open and click metrics, browser, country, OS, and other statistics.

Keeps your processes simple

Hipporello understands how easy and convenient Trello is for some users. To help users even better, Hipporello automated particular actions to simplify specific operations, including sending automated messages to make it even more convenient for their users.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Hipporello reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Hipporello Integrations

The following Hipporello integrations are currently offered by the vendor:

No information available.

Video

Customer Support

Online

Pricing Plans

Hipporello pricing is available in the following plans:

Free trial
Hipporello
Free