HelpDesk Review
OUR SCORE 83%
- What is HelpDesk
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is HelpDesk?
HelpDesk is a ticket management software that provides a simple ticketing system perfect for teams of all sizes. It helps you keep a record of all your team conversations. Managing the team’s communication is easier by converting these emails into tickets. The software offers ticket management, team collaboration, and automation among its features. It also provides analytics that can be useful in making future decisions for your business. It also helps you provide personalized and customized experience to your customers when you are addressing their demands and needs. HelpDesk also allows you to decide how you want to be seen on the market. This gives you the chance to introduce your brand to the public and, in return, increase brand recognition. HelpDesk’s ticketing software is accessible through the web. Different price plans are available in either a monthly fee billed annually or a monthly payment basis.Product Quality Score
HelpDesk features
Main features of HelpDesk are:
- Ticket Management
- Team Collaboration
- Automation
- Analytics
- Personalization
- Customization
HelpDesk Benefits
The main benefits of HelpDesk are real-time chat support, satisfactory feedback, optimal resolution time, personalized customer experience, and improved brand recognition.
Real-time Chat Support
The HelpDesk team can be reached 24/7. Clients can receive real-time support via chat anytime they need to. They can easily start a chat and get a response from any queries about the software.
Satisfactory feedback
The software yields favorable satisfaction from customers. Instant feedback concerning ticket responses is also available. Customers can easily drop their insights into your customer support.
Optimal Resolution Time
Quicker action helps increase the ratings of your business, allowing you to achieve optimal resolution time with HelpDesk. Tickets can be solved within a 4-hour time frame, which is an ideal amount of time in addressing concerns.
Personalized Customer Experience
You can help your customers choose products that are tailored to their needs and demands. This way, you can then increase your sales. You can simply walk your customers through the process and provide assistance and answers to their questions along the way.
Improved Brand Recognition
This help desk software also gives you total control on how to present your brand online. One good way is by customizing the domain and building emails from your company’s email address and delivering content straight to your customers. This and more will help you build a strong brand identity.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
HelpDesk Integrations
The following HelpDesk integrations are currently offered by the vendor:
- Livechat
- Zapier
- Jira
- Hubspot
- Salesforce
- GitHub
Video
Customer Support
Pricing Plans
HelpDesk pricing is available in the following plans:
