Falcon.io Review
OUR SCORE 87%
- What is Falcon.io
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Falcon.io ?
Falcon.io is a social media marketing solution and customer experience management software that aims to provide leverage to users when posting on social media platforms. It is designed to provide users’ clients with enriched experience through the plethora of tools and functionalities that the system contains. It allows for effective management of every content through just one calendar while monitoring performance on all of users’ social media channels. It also provides users with one inbox where all customer interactions happen and get boosted. And since all audience information is being stored in a single location, users achieve full control over the processes of their social media management, which also enables them to assign other users with roles and permission levels.Product Quality Score
Falcon.io features
Main features of Falcon.io are:
- Paid, owned & earned performance
- Single multi-feed inbox
- Easy routing & task assignment
- 4.8 million sources
- URL shortener for tracking
- Custom filters
- Enriched customer profiles
- Profile segmentation
- Facebook & Instagram ads
- Cross-channel campaign planner
- Bulk Actions
- Sentiment analysis
- High activity alerts
- Real-time social listening
- Custom filters
- Benchmarking
- Responsive campaign page builder
- Priority & sentiment ranking
- Unlimited reporting
- Custom search queries
- Dashboard overview
- Content Pool
- Create, schedule, preview posts
Falcon.io Benefits
The main benefits of Falcon.io are it effectively manages customer experience, increases productivity and boosts the effectivity of marketing through social media. Here are more details:
Customer experience management
The system enables brands to get to know their clients and prospective customers more deeply and map their individual journeys in their own profiles. This provides them with opportunities to reach their audiences via real-time content, which would have more impact on them. There is also a singular social inbox where users are able to provide their customers with real-time service. This single location also serves as a crisis management platform when the need arises.
Social media marketing
Falcon.io can cost-efficiently perform social media tracking, publishing, engagement, customer data management, and analytics; all in one, centralized platform. It provides tools that allow for advanced content publishing, scheduling, and management of the team. This result in a boosted time and more cost efficient usage of audience profile information and team and campaign tracking.
The system is also capable of managing collaboration between teams and departments for a more effective result. It ensures that everyone maintains brand consistency throughout the entire touch points and departments. Aside from that, there are also several consultations and support packages to choose from, making it a flexible system that caters to different business needs.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Falcon.io Integrations
The following Falcon.io integrations are currently offered by the vendor:
- Cloud Elements
- Google+
- Salesforce
- Tumblr
- Zendesk
- Lexanalytics
Video
Customer Support
Pricing Plans
Falcon.io pricing is available in the following plans:
