eStreamDesk Review
OUR SCORE 79%
- What is eStreamDesk
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is eStreamDesk?
EStreamDesk is a robust helpdesk service that you can utilize to manage customer requests for your business. The product is a Web-hosted ticket-tracking application that offers top rate customer service, and can also help you save time and money. The application is easy to use as it has a minimalistic approach to Web-based helpdesk management. Its interface is clean and uncluttered, and it eschews useless features. The platform hosts only features that are actually useful for enterprises. In our eStreamDesk reviews we detail the benefits, pricing and more about this software.Product Quality Score
eStreamDesk features
Main features of eStreamDesk are:
- Web-based
- Centralized email management handles unlimited number of email accounts
- Create tickets from multiple email accounts
- Custom branding
- Customer portal and ticket monitoring system
- Developer-friendly API
- Easy to manage multiple knowledge bases and forums
- Encrypted and secure
- Facebook integration
- Twitter integration
- Full audit log
- Integration with Google Apps
- Useful analytics
- Live chat
- Localizable
- Helps to provide excellent customer support
- Simple and easy-to-use interface
- Track agent activities in real time
- Workflow with rules-based logic
eStreamDesk Benefits
One of the benefits we consistently note in our eStreamDesk reviews is that it is a flexible tool that enables helpdesk teams to deftly and quickly manage loads of requests from various services. The application offers self-help functionalities that reduce costs and enhance customer experience.
The tool offers a great experience for both helpdesk team members as well as customers. Since it is Web-based, you can work on it anywhere: at home, in the office, or on the road.
EStreamDesk is fully customizable allowing users to add their company name, logo, and branding to the portal. It is a popular CRM platform that is recommended for product teams and end-users of a business. The application is fully integrated with various customer service channels including chat support, Web chat services, email and social media.
The platform automatically tracks and creates tickets for tweets sent to your firm’s Twitter account. It does the same for your corporate Facebook account too.
EStreamDesk can make your business more efficient and empower your consumers by helping your support teams to easily automate and manage multiple relationship services. The tool’s flexibility makes it easier for companies to improve their customer relationship management.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
eStreamDesk Integrations
The following eStreamDesk integrations are currently offered by the vendor:
- Drupal
- Google Apps
- Google Docs
Customer Support
Pricing Plans
eStreamDesk pricing is available in the following plans:
