- What is CloudTalk
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is CloudTalk ?CloudTalk is a remote business phone solution offering a range of advanced calling features to enhance your communication system. It is a cloud-based call center management software that streamlines communication between team members and clients. Some of its core features include managing inbound/outbound calls, providing personalized support for premium clients, as well as voicemail and interaction recording. It is primarily used for fielding customer calls through automated call distribution. CloudTalk can be directly integrated with other CRM software providing agents with more information so they can be more effective in addressing customer concerns. While offering smooth integration, CloudTalk provides detailed real-time reports, a user-friendly interface, and high-quality sound and audio. The system’s call center analytics provides real-time data that enables teams to measure and assess the performance of their interaction with clients. To date, the call center solution has web and mobile applications for Android, iOS, Windows, Mac, and Linux.
Product Quality Score
Main features of CloudTalk are:
- Voice Features
- Intelligent Call Routing
- Statistics and Monitoring
The main benefits of CloudTalk are advanced call center features, intelligent call routing, and quality statistics and monitoring functions.
Advanced Call Center Features
CloudTalk is a call tracking software that enables enterprises to run a full-service call center with a lean team of agents. As a VoIP call center system, CloudTalk was created to handle high traffic customer calls, all of which are run over the Internet. CloudTalk’s smart call center can customize inbound call calls and automatically record all calls for quality assurance. With voicemail features, businesses can create personalized messages and greetings, and when outside of business hours, the system can re-route phone calls or plan special personalized announcements.
Intelligent Call Routing
CloudTalk minimizes routing calls to the wrong person. Customers can get frustrated if they feel they are being passed around. With automated call distribution, run an efficient queue, and send inbound calls based on pre-selected information to the most qualified person. For your special customers, you can create a VIP queue where they are prioritized and given announcements relevant only to them.
Quality Statistics and Monitoring
CloudTalk offers key insights through call statistics that track the quality of your client servicing through the performance of your call center. You can also get an overview of all your calls with call monitoring and know more about each agent’s statistics to identify top performers through agent reporting.
- Small business
- Medium business
The following CloudTalk integrations are currently offered by the vendor:
- Zoho CRM
- Microsoft Dynamics
- Zendesk Sell
- CloudTalk Live for Intercom Messenger
- Help Scout
- Google Contacts
- Contact import
CloudTalk pricing is available in the following plans: