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Ytel Review

Ytel OUR SCORE 87%
starting price By quote
our score 87%
free trial
  1. What is Ytel
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Ytel?

Ytel is a customer support solution that aims to power and boost business communications by providing a communication API and contact center module. Businesses of various sizes can enjoy a simplified lead generation, which boosts sales via optimized communication methods. This software is developed with the benefits of users in mind. As such, they leveraged their telecommunications knowledge and their technical expertise to create a tool that could function as a one-stop shop for all the clients’ contact needs. From sending emails more quickly to connecting leads in a more efficient way, Ytel got its users covered.

Product Quality Score

Ease of use
Customer support
Value for money

Ytel features

Main features of Ytel are:

  • Message Programming
  • Live Transfers
  • Call Tracking
  • Lead Nurturing
  • Lead Decisioning
  • Campaign Reporting
  • Phone Calls
  • Messaging
  • Direct to Voicemail
  • Voice Programming
  • Live Conversation Management

Ytel Benefits


The main benefits of Ytel are its complete set of communications tools and features, its customizability for a specific business setup, its scalability, and its faster and more streamlined communication method. Here are more details:

All-in-one communications platform

Businesses in today’s age are required to use several modes of communication to effectively interact with all their customers and potential clients. While this may be a great way of spreading awareness about a business’s products and services, it produces scattered customer information that is hard to join together to form helpful analytics. Ytel solves that problem by allowing users to handle all communication process in a single, centralized platform, whether it’s email, private messages, voice calls, or others.

Customizable call center setup

While an advanced communication solution is capable of handling the most common and complex use cases at the same time, it could still be lacking the services that a business specifically needs. Ytel is devoid of such conflict since it features powerful APIs that enable users to integrate more than a hundred marketing and sales applications. This way, modifying the system according to the business’s special requirements is easy.


Businesses of different scales require a platform that could provide all their communication needs. Most contact center solutions, however, are designed to meet the needs of specific business sizes. This means that organizations will have to purchase new products every time their user base grows. This is both time-consuming and expensive, not to mention it can temporarily disrupt business operations. Ytel aims to solve that issue by providing companies with a highly flexible solution that could accommodate contacts no matter how few or how many. This way, scaling up or down according to the current situation is easy for the users.

Enhanced communication processes

Downtimes and bouncing emails are a few of the hurdles that businesses have to deal with when it comes to their communications. Ytel provides a solution for them by providing a carrier-grade network built for top quality deliverability and reliable uptime. In addition to that, it also features security solutions that make both users and their clients secure at all times.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Ytel Integrations

The following Ytel integrations are currently offered by the vendor:

  • National Data Systems
  • LeadMailbox
  • Velocify
  • Base
  • Zapier
  • Base CRM
  • insellerate
  • Salesforce Marketing Cloud
  • InfusionSoft
  • onsite
  • SugarCRM
  • Zendesk
  • HubSpot


Customer Support


Pricing Plans

Ytel pricing is available in the following plans:

Free trial
Quote based Plan
Contact vendor