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Vtiger Review

Vtiger OUR SCORE 87%
starting price $10
our score 87%
free trial
  1. What is Vtiger
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Vtiger?

Vtiger is a comprehensive CRM solution designed for small businesses. The software goes beyond the typical CRM solutions because of the integrated features it has. It is configured to be able to meet the clients’ expectation and needs using the feedback given by customers. With Vtiger, users are able to bring more productivity to their business and they are also kept informed about it, effectively preventing data duplication. It is equipped with various functionalities including sales automation, inventory and project management, and email marketing. There are also tools for interacting with potential clients such as web-to-CRM forms that aids in capturing contact information used for making better business decisions. Vtiger is a CRM system designed for small businesses with tight budgets, hence it’s cheap. It provides sales and support set on both starter and professional packages, depending on the number of users. And finally, to ensure that it is the ideal solution for a particular business, a 15 days free trial is available.

Product Quality Score

Features
8.8
Ease of use
8.7
Customer support
8.6
Value for money
8.7
8.7
TOTAL SCORE

Vtiger features

Main features of Vtiger are:

  • Customer Portal
  • Product Customization
  • Forecasting
  • Contact Management
  • Document and Files
  • Email Marketing
  • Subscription Management
  • Inventory Management
  • Security management
  • Project Management
  • SLAs
  • Collaboration
  • Performance Reporting
  • Workflow Automation
  • Insights
  • Tasks and Activities
  • Lead Management
  • Mobile Apps
  • Reporting and Insights
  • Flexible Workflows
  • Opportunity Management
  • Case Management

Vtiger Benefits

Benefits

The main benefits of Vtiger are the CRM features, organization and collaboration tools located in a single platform, customer reports tool, tasks automation and campaign monitoring, and its portal support. Here are more details:

CRM solution

Vtiger provides various customer relationships opportunities for support, marketing, and sales team to build strong and lasting business connections. It helps them in maintaining contact by providing rich client-based management functionalities.

Centralized organization and collaboration tools

One of the main purposes of Vtiger is to place all organizational and collaboration tools in a single location, giving users the ability to deliver the ideal experience to their customers. The platform aids businesses in improving their future and current customer experience through the automation of sales, marketing tasks, and support and by providing them with business-enhancing insights.

Custom reports

The platform is capable of compiling extensive custom reports regarding support, marketing, and sales tasks being done in the organization. Reports can focus on specific lead characteristics using multiple filters and automated workflow.

Tasks automation and campaign tracking

Repetitive tasks in the company are also reduced by automating some of them, resulting in saved time. Vtiger can also monitor marketing campaigns over time and help the users in determining the aspects that should be kept, improved, and discarded.

Portal support

Vtiger provides a portal for support, which enables customers to customize the database for future operations and to look through past issues and how they were resolved. The back end of the portal allows support agents to make, track, and document issues with the aid of automated follow-ups. Customers are also able to track the status of the entire duration of their issues, from opening to closure.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Customer Support Types

  • Phone
  • Online

Vtiger Integrations

The following Vtiger integrations are currently offered by the vendor:

  • MS Office 365
  • Google Drive
  • MS Outlook
  • MailChimp
  • DocuSign
  • Gmail
  • Xero
  • Megento
  • Zapier
  • Google Docs
  • Quickbooks
  • Dropbox
  • Google Apps for Work
  • PayPal

Video

Customer Support

Phone
Online

Pricing Plans

Vtiger pricing is available in the following plans:

Free trial
SALES STARTER
$10/month/user
SALES PROFESSIONAL
$20/user/month
SUPPORT STARTER
$10/month/user
SUPPORT PROFESSIONAL
$20/month/user
ALL-IN-ONE PACKAGE
$35/user/month