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VeloCITY 365 Review

VeloCITY 365 OUR SCORE 80%
starting price By quote
our score 80%
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  1. What is VeloCITY 365
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is VeloCITY 365?

VeloCITY 365 is a citizen management software designed to help government organizations streamline their processes and efficiently address citizen requests, complaints, and local problems. This platform is built on robust Microsoft Dynamics 365 and helps governments encourage their citizens to become more active, participate in discussions, policies, and issues that involve their community such as multiple work shifts, long and fixed working hours, and more by addressing and getting rid of limitations that prevent them from doing so. Local governments can use the system to create more effective and streamlined online channels on which their citizens can easily voice opinions, raise concerns, and submit requests. The software also helps users track the issues in a breeze and collect actionable insights that can be used to find solutions to the problems raised.

Product Quality Score

Ease of use
Customer support
Value for money

VeloCITY 365 features

Main features of VeloCITY 365 are:

  • Polls
  • Optional mobile application
  • Surveys
  • Configurable security
  • Configurable access
  • Versatile reporting functionality
  • SMS & Email Notifications
  • Automatic routing of service requests
  • Discussion Forums
  • Duplicate detection
  • Issues
  • Permits, Licensing & Inspections
  • Esri integration
  • Built on Microsoft Dynamics 365
  • Built on Azure
  • Events
  • Blogs
  • Ideas/Crowdsourcing
  • Web Forms
  • User Profile Management
  • Automatic escalations
  • Citizen portal

VeloCITY 365 Benefits


The main benefits of VeloCITY are its wide array of citizen engagement tools and capabilities, powerful three pre-configured modules, citizen request management tool, and citizen engagement module. Here are more details:

Feature-rich Citizen Engagement Software

VeloCITY 365 offers a powerful citizen engagement solution loaded with all functionalities and features that local governments need to streamline and make the delivery of citizen services faster, more efficient, and effective. The platform is based in the cloud and is bundled with the Dynamics 365 Portal and Dynamics 365 in the cloud so users can quickly use and deploy the software.

Three Pre-configured Modules

VeloCITY is built to enhance the capability of local governments to deliver top-quality and fast citizen services. It provides three modules that are pre-configured with the functionalities and tools needed for easier and quicker implementation.

Citizen Request Management

The Citizen Request Management feature of VeloCITY can be used by users to track and report of city issues without breaking a sweat. It also offers citizens digital channels where they can send their service requests as well as complaints ranging from damaged infrastructures, potholes, and many more.

Citizen Engagement Module

The Citizen Engagement Module from VeloCITY 365 is designed to bring citizens and local governments on a platform where everyone can interact and engage with each other. In this platform, governments can show their development projects and ideas while citizens can participate and initiative surveys and voice out their concerns and opinions. The module bridges ordinary people in a country and local government units.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

VeloCITY 365 Integrations

The following VeloCITY 365 integrations are currently offered by the vendor:

  • AZURE Cloud
  • Microsoft Dynamics
  • Power BI
  • SharePoint
  • Payment Gateways
  • ESRI


Customer Support


Pricing Plans

VeloCITY 365 pricing is available in the following plans:

Free trial
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