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SendGrid Review

SendGrid OUR SCORE 82%
starting price $9.95
our score 82%
free trial
  1. What is SendGrid
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is SendGrid?

SendGrid is a cloud-based email platform used by both traditional and internet and mobile-based companies to send monthly customer engagement emails that number in the billions. These companies include Spotify, LinkedIn, Airbnb, Pinterest, FourSquare, Uber, Pandora, Hubspot, Intuit, Costco, Taco Bell, and Walmart. This established API service makes the sending of emails quick and easy for organizations, whatever the environment may be. Emails can be sent over HTPP, SMTP, or even through one of the official client libraries of the company. It takes only a few minutes for a company to send its first email.

Product Quality Score

Ease of use
Customer support
Value for money

SendGrid features

Main features of SendGrid are:

  • Email Template Engine
  • Custom API Integration
  • Marketing Email Services
  • Feedback Loop
  • Reputation Monitoring
  • DKIM Customization
  • SMTP Relay
  • Suppression List Management
  • SMTP Service
  • Unsubscribe Tracking
  • 24/7 Support (Phone and Chat)
  • Open & Click Tracking
  • Domain Level Load Balancing
  • ISP Monitoring
  • Sub-user API
  • Parse Webhook
  • IP Whitelabeling
  • SPAM Filter Testing
  • Dedicated IP Addresses

SendGrid Benefits


The main benefits of SendGrid are its deliverability, its scalability, and its reliability. Read on to know more of its benefits.

Companies that need help in managing their transactional emails can look to SendGrid for help, as this cloud-based email delivery service does this while following anti-spam regulations at the same time. Some of the email types that SendGrid manages include sign-up confirmations, friend requests, email newsletters, and shipping notifications. Besides that, SendGrid can also manage feedback loops, Internet service provider monitoring, domain keys, and sender policy framework.

Other things the tool can do include CAN-SPAM compliance, open rate reporting, and link tracking. Spam reports, email opens, unsubscribes, and bounces can also be tracked by businesses using SendGrid, with no coding necessary.

SendGrip strips large scale sending of corporate emails of their complexity and the deliverability of a business’s application-generated email is improved.

Email expert Paul Kincaid-Smith, whose experience working with email and spam spans nearly 30 years, is part of SendGrid’s team that handles email compliance and deliverability. Through an industry association dubbed the Messaging Anti-Abuse Working Group, the team works against forms of email abuse like mobile spam, phishing, and denial of service attacks.

Over 4,000 emails per second are effectively sent by SendGrid, with over 400 billion sent to date.

Round-the-clock customer support is available to SendGrid users, which can be reached either via email, chat, or phone. It is a 25-member team who over the past year has corresponded over 175,000 times with customers.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

SendGrid Integrations

The following SendGrid integrations are currently offered by the vendor:

  • Hubspot
  • IBM
  • Pardot
  • Heroku
  • AppDirect
  • Microsoft Azure Marketplace


Customer Support


Pricing Plans

SendGrid pricing is available in the following plans:

Free trial
Essentials Plan
Pro Plan
Premier Plan
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