Samanage Review
OUR SCORE 93%
starting price
By quote
our score
93%
free trial
- What is Samanage
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Samanage?
Samanage is a leading IT service desk and asset management software. The application can be deployed as a cloud-hosted, SaaS product. There is no need for hardware or software installation or maintenance. Samanage is multi-tenant which means an up-to-date instance of the software is always available to users. Samanage help desk software offers a simple interface as well as comprehensive alerts and reporting features. Users can submit requests online and IT support agents get immediate access to related asset configuration, which speeds up resolution time and boosts productivity. In our Samanage reviews, we detail the benefits, pricing and more about this software.Product Quality Score
Features
9.5
Ease of use
9.5
Customer support
9.0
Value for money
9.2
9.3
TOTAL SCORE
Samanage features
Main features of Samanage are:
- Warranty sync
- Tailored dashboard
- Snapshot view
- SLA management
- Self-service portal
- Risks tab
- Risk detection
- Reports and API
- QR audit tool
- Problems and changes
- No-regrets undo
- Mobile access
- Knowledge base
- IT Service Desk
- IT Service Catalog
- IT Asset Management
- Invisible patches
- Integrations suite
- Fewer clicks
- Drag and drop setup
- Crowdsource printers
- Contracts and Licenses
- Built-in best practices
- Automatic classification
- Always current
Samanage Benefits
The main benefits of Samanage are its rich feature set, general usability, and great integration. Let’s itemize the details below:
- Streamline service requests, tickets, and fulfillment processes
- One of the benefits we consistently note in our Samanage reviews is that end users can find answers to issues in the knowledge base
- Use historical incidents to build on best practices and shared knowledge
- Plan and speedily execute your strategies and policies across the business
- Use insights on your assets to boost your support service
- Track and control assets across your business
- Accurately monitor all your software licenses and contracts
- Monitor your hardware and software continuously for possible risks
- Integrate email with a self-service portal
- Create SLA goals and track their progress
- Integrate with popular business applications like Zendesk, Google Apps and more
- Use the mobile browser to access Samanage on the go
- Samanage help desk software was distinguished with several B2B awards
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Samanage Integrations
The following Samanage integrations are currently offered by the vendor:
- CA SiteMinder and CA CloudMinder
- Centrify
- Citrix GoToAssist Remote Support
- Dropbox
- Google Apps
- JIRA
- LogMeIn
- Okta
- OneLogin
- QR and barcodes
- Salesforce
- Samanage on-premise or cloud REST API
- Zapier
- Zendesk
Video
Customer Support
Phone
Online
Pricing Plans
Samanage pricing is available in the following plans:
Free trial
Quote-based Plans
Contact vendor
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