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Salesforce Commerce Cloud Review

Salesforce Commerce Cloud OUR SCORE 88%
starting price By quote
our score 88%
free trial
  1. What is Salesforce Commerce Cloud
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is an e-commerce platform that helps businesses in attracting more customers and growing their brand. Commerce Cloud accomplishes this by combining online store, predictive intelligence, order management, and mobile-first POS together. It also has a multi-tenant architecture that boosts the platform’s reliability and security. There are three categories of the services it offers: experience, operations, and intelligence, which work together to power every stage of cross-channel commerce. The experience feature provides the users with tools for managing their products, promotions, pricing, and content, which enhances their business’ customer engagement. The operations module allows users to link their back offices with order fulfillment by giving multiple channels the key functionalities they need. And for guiding business decisions and providing relevant insights based on data, the Intelligence aspect is used.

Product Quality Score

Ease of use
Customer support
Value for money

Salesforce Commerce Cloud features

Main features of Salesforce Commerce Cloud are:

  • Product management
  • Multisite management
  • Campaigns management
  • Full-featured reference application
  • Multi-account and contract ordering
  • Catalog management
  • Split shipments
  • Multiple locations
  • Quick order and reorder templates
  • Native targeting and A/B testing
  • Responsive mobile design
  • Full development platform
  • RESTful APIs
  • Content management
  • Targeted promotion management
  • AI-powered personalization
  • Social integrations
  • Lightning Platform development
  • One-touch payment options
  • Order on-behalf from sales and service
  • Budget and buying authority
  • Real-time Dashboards & Reports
  • Guided navigation
  • Site search
  • Customer catalog entitlements
  • Segment catalog entitlements
  • Componentized services
  • Customer and segment specific pricing
  • Multisite management
  • In-store extensions
  • Cart and checkout
  • Search engine optimization
  • Personal themes
  • Salesforce products 360 engagement
  • Multiple payment methods
  • Pricing management
  • Commerce Cloud Endless Aisle
  • Merchandising and marketing tools
  • Customer segmentation
  • Localization

Salesforce Commerce Cloud Benefits


The main benefits of Salesforce Commerce Cloud are its fast execution of ideas, the capability to upgrade without compromise, beneficial user community, and support for user success. Here are its benefits:

Fast execution of ideas

Salesforce Commerce Cloud gives users the ability to execute their ideas faster because the platform frees them from taking their time on considering the requirement constraints. The platform is always cloud-ready, which means businesses are able to carry on with their activities such as launching a new site in mere hours or days instead of months. The cloud platform scales automatically to support the businesses’ initiative which means, IT involvement will be minimal for certain projects. The user interface is also intuitive and role-based which allows full control of the site functionalities without requiring heavy technical procedures. All these features give businesses a great boost in their agility.

Upgrade without compromise

A common issue with other e-commerce solutions is the lack of seamless integration of innovations. Meaning that the operation is usually disrupted when innovations are being developed. Commerce Cloud offers a seamless approach to this matter. The platform is being upgraded for about eight times a year, without disrupting the user’s business operation. Users can also choose to make their own upgrade or utilize a third-party integration without compromising the native cloud upgrade.

Benefit from the community

The platform has a multi-tenant architecture, which means that all users run the software on one code base using the same version of the app. This empowers the users of the community to share ideas and innovations with each other. This is also true for shopper interactions; they all run through Commerce Cloud, which allows for a rich behavioral data set to be built that users can use to make improvements for their business. Commerce Cloud provides the users with access to this vibrant community that they can use to their advantage.

Drives users to success

The vendor of Salesforce Commerce Cloud gives users the proper support for their business to succeed. They provide useful insights for users based on the information from their whole user set. They also have Optimization & Growth team and Customer Success Management team that provides support and advice for their users to help them succeed.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Salesforce Commerce Cloud Integrations

The following Salesforce Commerce Cloud integrations are currently offered by the vendor:

  • Apps and third-party systems in Salesforce’s AppExchange.


Customer Support


Pricing Plans

Salesforce Commerce Cloud pricing is available in the following plans:

Free trial
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