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HubSpot Service Hub Review

HubSpot Service Hub OUR SCORE 88%
starting price $400
our score 88%
free trial
  1. What is HubSpot Service Hub
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is HubSpot Service Hub?

HubSpot Service Hub is a HubSpot product with tools and features that help users engage, guide, and grow customers, as well as provide the best customer service. It offers users a comprehensive front office solution so they can have a clear view of their customers across marketing, sales, and services. With a unified platform, teams can acquire a consolidated customer record from which they could extend support. According to Service Hub’s studies, research, and experience, customers of today are less patient, more demanding, and have higher expectations which make it harder for businesses to retain them. Keeping customers happy is the key for better engagement and this is what Service Hub all about. Its features and tools let you respond faster, encourage, and deliver personalized assistance to customers’ needs and concerns. The solution simply helps you leverage the act of simple conversion to make modem customers happy and make them your brand advocates.

Product Quality Score

Ease of use
Customer support
Value for money

HubSpot Service Hub features

Main features of HubSpot Service Hub are:

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversations dashboard
  • Conversational bots
  • Team email
  • Reporting
  • Automation & routing
  • Contact management
  • Company records
  • Contact & company insights
  • Email scheduling
  • Email templates
  • Phone & email support
  • Email sequences
  • Email tracking & notifications
  • Documents
  • Calling
  • Canned snippets
  • Meeting scheduling
  • Integration

HubSpot Service Hub Benefits


The main benefits of Service Hub are customer engagement, customer guidance, and customer growth. Here are the specifics:

Customer Engagement

The conversion feature is the main component of Service Hub. It captures what customers have searched for to let you match how customers respond to conversions, in channels like social media, email, and chat, allowing you to understand your customers even better. The system also aids in multi-channel communication that is otherwise hard to track and manage especially when messages simultaneously arrives.

Customer Guidance

The data you gathered from conversion using different channels can be used to shape how you proactively support your customers, where to put your resources, and where and when to set up best practices. The software’s ticketing system, which is associated with contacts, lets you track, collaborate, order, and deliver on customer’s demands and meet their expectations. Its knowledge base helps customers find solutions from a set of articles, how-to guides, FAQs, tutorials, documentation, etc. to answer their problems. It has a reporting dashboard, too, that shows how effective your contents are in solving customer’s issues.

Customer Growth

Service Hub is equipped with a customer feedback tool that lets you create surveys and gather audience insights to help you understand your customers better. You can also capture quantitative and qualitative feedback from customers and map out a plan to survey them regularly. The tool lets you find your biggest promoters and builds robust marketing strategies to help customers give feedback about your products through review, blog post, or social media post.

Comprehensive Reporting and Analysis

All the data you collected from the knowledge base, tickets, and customer feedback will be analyzed. With regards to that, the new dashboard for service reporting comes at the front to prompt you what you need to do.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

HubSpot Service Hub Integrations

The following HubSpot Service Hub integrations are currently offered by the vendor:

  • HubSpot CRM, Sales, Marketing
  • Gmail
  • Salesforce
  • Outlook for Windows
  • G Suite


Customer Support


Pricing Plans

HubSpot Service Hub pricing is available in the following plans:

Free trial
Starts at $400/month for 5 users