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Medallia Concierge Review

Medallia Concierge  OUR SCORE 80%
starting price By quote
our score 80%
free trial
  1. What is Medallia Concierge
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Medallia Concierge ?

Medallia Concierge is an innovative business text messaging software designed for businesses and organizations of different sizes. It is a reliable solution that enables users to interact with customers in real-time and engage them through text messages. The platform enables businesses to receive and react to customers’ queries, requests, and suggestions through an existing landline or a dedicated phone number. Medallia Concierge features a user-friendly dashboard that presents vital customer information including analytics, contact information, customer history, and more. With these details, it becomes a breeze for businesses to ignite real-time communications and deliver highly personalized answers to every customer. The best part is that Medallia Concierge works seamlessly with popular messaging apps including Facebook Messenger, Line, WeChat, and more.

Product Quality Score

Ease of use
Customer support
Value for money

Medallia Concierge features

Main features of Medallia Concierge are:

  • Dynamic Contact Segmentation
  • Team Inbox
  • Saved Replies and Templates
  • Automated Workflow Engine
  • Language Translations
  • Autoresponder
  • Filters and Conditions
  • Group Messaging
  • Powerful Automated Actions
  • Custom Fields and Properties
  • MMS & Animated GIF support
  • Multi-channel Messaging
  • Internal Notes
  • Analytics
  • Delayed Messages

Medallia Concierge Benefits


The main benefits of Medallia Concierge include centralized communication, multichannel messaging, enhance collaboration, and powerful analytics. Here are more details:

Centralized Communication

One likable aspect of Medallia Concierge is how it centralizes communication. The software includes a cloud-based team inbox that is designed to simplify text communications between the business and its customers. The centralized inbox enables communication teams to access text requests, suggestions, and queries from customers, without using an additional application. In addition, managing the aspects of text communication is a breeze as a result of the unified team inbox.

Multichannel Messaging

Aside from the usual SMS communication, Medallia Concierge integrates seamlessly with other online messaging applications. The software includes a reliable multichannel messaging capability which means businesses can receive and respond to suggestions and queries via the popular messaging systems their customer like. Whether your customers use WeChat, Facebook Messenger, or Line, Medallia Concierge allows you to react to their suggestions or queries with ease.

Powerful Analytics

Better still, Medallia Concierge provides comprehensive analytics, thanks to its powerful reporting and analytic tools. These tools help teams monitor and track the performance of communication systems. They deliver helpful insights that spur informed decision making and allow business owners to deliver exceptional customer service.

Enhance Collaboration

Moreover, Medallia Concierge’s cloud-based team inbox is a great tool that enhances team collaboration. The inbox makes it easy for employees to work together on intricate issues and deliver the solutions and positive responses that the customers desire.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Medallia Concierge Integrations

The following Medallia Concierge integrations are currently offered by the vendor:

  • WeChat
  • Salesforce
  • Line
  • Oracle Opera
  • Focus
  • Facebook Messenger


Customer Support


Pricing Plans

Medallia Concierge pricing is available in the following plans:

Free trial
Quote-based Plan
Contact vendor