Oracle Field Service Cloud Review
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- What is Oracle Field Service Cloud
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Oracle Field Service Cloud?
Oracle Field Service Cloud is a cloud-based field service management software that provides businesses with extensive and innovative field service enhancements focused on ease of use, mobility, and connecting contact center agents with field technicians for added customer support. With the software, business teams can come up with the most efficient travel routes and job schedules for field resources to ensure that the appropriate field source arrives at the job on time with all the tools necessary to complete the work on the first try. The software also comes with an assignment manager that enables businesses to eliminate guesswork surrounding geographic relevance, availability, and qualification of each field service technician. Best of all, Oracle Field Service Cloud provides a streamlined view and point of control for tracking field services activities as well as ensuring adequate staffing for improved customer satisfaction.Product Quality Score
Oracle Field Service Cloud features
Main features of Oracle Field Service Cloud are:
- Routing
- Mobile App
- Third-Party Workers
- Customer Communication
- Collaboration
- Smart Location
- Forecasting
- Capacity Management
- Real-Time Traffic and Street-Level Routing
Oracle Field Service Cloud Benefits
The main benefits of Oracle Field Service Cloud are optimized schedules, field operation management, and collaboration tools.
Optimized Schedules
Oracle Field Service Cloud is a field service management software geared with industry-grade AI and machine learning technologies that ensure businesses get the right person to the right place at the right time. Moreover, these technologies also enable organizations to come up with perfect yet cost-effective schedules while achieving the highest levels of performance. Unlike other field service programs, Oracle Field Service Cloud takes into account every job in terms of the historical time that it takes to complete a task.
Field Operation Management
Oracle Field Service Cloud helps enhance efficiency, on-time arrival, and visibility by providing organizations with a real-time view of the field. Through this process, field service managers can analyze operating activities and get rid of ineffective strategies as well as improve the competitive standing of the project and guarantee efficient field operation management.
Collaboration Tools
Oracle Field Service Cloud empowers field managers and workers to achieve maximum efficiency with knowledge sharing, work independence, and peer-to-peer communication tools for secure collaboration. It also comes with an instant-message-style function that enables field employees to not only reassign work with drag-and-drop ease but also to share information, speed up problem resolution, and reduce time-consuming phone coordination.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Oracle Field Service Cloud Integrations
The following Oracle Field Service Cloud integrations are currently offered by the vendor:
- Coresystems
- Productioneer
- Kapture CRM
- Salesforce Sales Cloud
Video
Customer Support
Pricing Plans
Oracle Field Service Cloud pricing is available in the following plans:
