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Microsoft Dynamics 365 Review

Microsoft Dynamics 365 OUR SCORE 92%
starting price $40
our score 92%
free trial
  1. What is Microsoft Dynamics 365
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Microsoft Dynamics 365?

A popular cloud-based application that manages customer relationships is Microsoft Dynamics 365. This application is essentially a repackaged version of Dynamics CRM Online, broken down into multiple applications, combining ERP and CRM solutions into a unique cloud-based platform. It introduces two new applications, PowerApps and Flow, that allow you to do some customizations. PowerApps enables you to create apps intended for mobile. On the other hand, Flow is a workflow engine that runs with apps from third parties. The platform features various integrated solutions to allow companies to enhance their lead tracking, automation of services, including both sales and operations using mobile devices and other cloud-based business apps. The system is packed with robust business solutions to push sales, enhance support for customers, and manage financial operations globally. They are used individually or as a tool suite. Microsoft Dynamics 365 features various apps that are compatible with Windows, iOS and Android mobile phones. These apps can be used offline and data will be synchronized once you are connected on the internet. The software also allows integration with other Microsoft productivity apps such as SharePoint, Word, Lync, among others. Microsoft Dynamics 365's integrations are essential because they save time and minimize dual entry. The software provides a platform for cooperation through Yammer, as it guarantees users an interaction that would allow them to include people in projects and meetings. Users and others who work on papers can also see where their counterparts work in real time.

Product Quality Score

Ease of use
Customer support
Value for money

Microsoft Dynamics 365 features

Main features of Microsoft Dynamics 365 are:

  • Activity sorting control
  • Cortana Integration
  • Customer insights
  • Define access permission
  • Dynamics 365 app for Outlook
  • Editable grids
  • Power BI
  • Process enhancements
  • Programmatic management
  • Server-to-server authentication
  • Sitemap designer for apps
  • Use form scripts
  • Web API enhancements
  • Client APIs

Microsoft Dynamics 365 Benefits


The main benefits of Microsoft Dynamics 365 are its mobile support, comprehensive feature set and scalability. Here are the benefits in details:

Microsoft Dynamics 365 is a repackaged software developed from Dynamics CRM Online tool and eventually broken down into individual applications. What makes the software unique is that in a single cloud service, ERP Dynamics and CRM solutions are combined. You can also do some customization in Microsoft Dynamics using Flow and PowerApps. You can create mobile applications with PowerApps while the Flow workflow engine can be used to connect applications from third-party providers.

Microsoft Dynamics 365 consists of integrated tools that enable companies to perform tasks such as field service automation, sales growth, improvement of mobile device operations, lead tracking, and enhancement of various cloud-based business apps. The product offers a variety of features that can improve your sales, customer service, and overall business engagements. These tools can be used as a complete suite or individually.

The product has a wide range of apps for Android, Windows Phone, and iOS devices. These can be used offline so that you can continue your work even if there is no Internet connection, but data is automatically synchronized once the connection is restored.

Microsoft Dynamics 365 integrates seamlessly with OneNote, Word, SharePoint, and other Microsoft applications. With these integrations, you can reduce dual entry and save time. Collaboration is also encouraged as the integration of the Yammer solution provides dynamic interaction among its users and enables people to participate in meetings and projects. Users can also work on and view documents in real-time.

The mobile app of Microsoft Dynamics 365 has been improved to provide you with a platform to do some personal customization that would help you complete tasks quickly. It shows a list of priorities so that users will be reminded of the important tasks to be completed. The dashboard is visually presentable and optimized for minimal scrolling. The software allows you also to create notes inside forms, giving you a chance to see vital details while taking notes. You can also integrate your device with the app, which provides it with access to your device’s camera and other features.

To provide service to your organization using a predictive service model, the Microsoft Dynamics 365 features a linked field service that aims to monitor and do predictive maintenance via coaching.

The app’s feature reduces downtime as well as the automatic warnings from all devices. Remote device tracking is also possible with the feature and customers are always aware of it. You can also optimize resource scheduling using the software. This can be done by developing a specific solution to schedule several items regularly automatically.

This reduces travel time while allowing you to make more efficient use of planned resources. Optimizing resource planning allows you to take into account obstacles and goals that include time windows as well as the skills that are required.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Microsoft Dynamics 365 Integrations

The following Microsoft Dynamics 365 integrations are currently offered by the vendor:

  • Dynamics AX
  • Dynamics GP
  • Dynamics NAV
  • ESB Integration
  • Exchange
  • Office 365
  • One Note
  • Outlook
  • Power BI
  • Sharepoint
  • Yammer


Customer Support


Pricing Plans

Microsoft Dynamics 365 pricing is available in the following plans:

Free trial
From $210/user per month
From $190/user per month
$115/user per month
From $40/user per month