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Microsoft Dynamics 365 Field Service Review

Microsoft Dynamics 365 Field Service OUR SCORE 84%
starting price $65
our score 84%
free trial
  1. What is Microsoft Dynamics 365 Field Service
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Microsoft Dynamics 365 Field Service?

Microsoft Dynamics 365 Field Service is a field service management software that is designed to help transform businesses from the service center model to proactive servicing. The software allows you to preempt service calls by proactively detecting and resolving field issues even before customers realize there's a problem. Utilizing feedback from the Internet of Things (IoT) sensors on installed devices, Field Service analyzes each client case and comes up with solutions that allocate the right resources at the right time to the right people. This helps maximize productivity and efficiency during every service call. In addition, Field Service can be integrated with over 300 applications and solutions that can further extend the program's capabilities, including heavy support with Microsoft applications and popular CRM software. The simple and clean interface bears a general resemblance to common MS project tools, which makes ease of use and familiarization relatively common among enterprise users.

Product Quality Score

Ease of use
Customer support
Value for money

Microsoft Dynamics 365 Field Service features

Main features of Microsoft Dynamics 365 Field Service are:

  • Calendar
  • Dispatch
  • Booking
  • Roles
  • Location
  • Employee Communication
  • Behavior Monitoring
  • Client Notification
  • Field Sales
  • Reports & Analytics
  • Invoicing
  • CRM integrations

Microsoft Dynamics 365 Field Service Benefits


The main benefits of Microsoft Dynamics 365 Field Service are proactive service delivery, intelligent resources scheduling, ensuring first-time fixes, and extended capabilities. Details of the benefits mentioned are expounded further below:

Proactive service delivery

Microsoft 365 Field Service is a field service management software that takes a proactive stance in trying to detect and resolve issues before they escalate into a service call. Instead of a scheduled service center, using data from the Internet of Things (IoT) sensors can transform your business into just-in-time predictive maintenance that provides predictable services.

Intelligent resources scheduling

With AI-enabled scheduling recommendations, Field Service can dispatch the right service technician at the most optimal schedules. Combining Field Service with Dynamics 365 Customer Service ensures a unified workflow that can help reduce operational costs. In addition, a convenient drag-and-drop scheduling board and interactive map locate and schedules the most available technician nearest the location, reducing incidences of traffic or unavailability.

Ensuring first-time fixes

In-context help via Dynamics 365 Guides provide step-by-step procedures technicians can use on the field while conducting maintenance. Remote Assist video calls are also available on-demand which provides newer employees valuable, real-time assistance from more experienced technicians. The mobile app version helps people out on the field to go over work orders and appointment schedules, get travel directions and customer data, and document the entire service.

Extended capabilities

With over 387 integration-ready applications, 365 Field Service can further extend its functionalities and provide a unique experience that meets business and industry needs. In addition, custom integrations can be made to make full use of your existing CRM or other software.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Microsoft Dynamics 365 Field Service Integrations

The following Microsoft Dynamics 365 Field Service integrations are currently offered by the vendor:

  • Zapier
  • Power BI
  • SharePoint
  • MS Office
  • MS Outlook
  • One Note
  • Yammer
  • ESB


Customer Support


Pricing Plans

Microsoft Dynamics 365 Field Service pricing is available in the following plans:

Free trial
Field Service
Customer Insights
Remote Assist
Forms Pro
$100/2,000 survey responses/tenant/month