LiveAgent Review
- What is LiveAgent
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is LiveAgent?
LiveAgent is a help desk software that assists a variety of users, from freelancers to large enterprises in their customer service management needs With LiveAgent, all emails, chats, calls, and social media notifications are sent to a unified inbox, making customer management easier for agents. The software offers a variety of customer service assistance features. These include an automated ticketing system, LiveAgent, a call center dashboard, and a reports section for agent metrics. For each customer concern raised, LiveAgent’s ticketing system transforms it into a ticket that includes every detail about the issue and the customer’s details. Meanwhile, the call center software feature offers everything your agent needs to help customers, effectively eliminating the need for other platforms. Lastly, LiveAgent can be integrated with several third-party software and applications. This allows users to tailor-make the experience for their business.Product Quality Score
LiveAgent features
Main features of LiveAgent are:
- Hybrid ticket stream
- Proactive chat invitations
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Ticket fields
- SPAM filters
- Pause
- Filters
- Canned messages (Macros)
- Predefined answers
- Knowledgebase
- Forum
- Notes
- Ticket/Customer insights (CRM)
- Attachments
- Email notifications
- Agent collision detection
- Contact forms
- Contact form gallery
- Real-time chat
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing-view
- Twitter and Facebook integration
- Analytics and agent ranking overview
- Performance and department report
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
- 39 translations available
- Language adaptable widgets
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
- Customer portal
- Feedback & Suggestions
- Gamification
LiveAgent Benefits
The main benefits of LiveAgent are its automated ticketing system, real-time typing view, and an intuitive call center dashboard. Here are more details:
Automated ticketing
First, the automated ticketing system ensures that all customer concerns are tagged and viewed. It offers a comprehensive view for agents to effectively handle customer issues. From the ticket, agents can access information about the customer. This way, they can contact the customer through phone or any other means for better support. Additionally, the ticket thread seamlessly integrates all interactions with the customer, no matter where the ticket was first raised, allowing for a more streamlined view.
Real-time typing-view
LiveAgent’s live chat has a real-time typing-view feature. It shows agents what customers are typing even before they hit send, giving agents time to prepare answers. The result of this is lightning fast answers that help increase customer satisfaction.
Call center dashboard
Next, the call center dashboard provides all the details from previous customer calls. Through this feature, agents can prepare themselves and have everything they need to know about the problems raised so they can better assist the customer.
Reporting
Finally, the reports section gives managers an overview of their agents and lets them see who’s performing well and who isn’t. The leaderboard section shows you how many tickets each agent has managed to resolve, allowing you to reward outstanding team members with badges and give way to friendly competition. Read this LiveAgent review to get more info about the product.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
LiveAgent Integrations
The following LiveAgent integrations are currently offered by the vendor:
LiveAgent can be integrated with a variety of third-party apps, including:
- Nicereply
- Zapier
- CloudApp
- Meetingbird
- Google Analytics
- Quirobot
- AWeber
- GetResponse
- MailChimp
- 2CheckOut
- Braintree
- Magento
- Opencart
- Prestashop
- 3DCart
- Shopify
- CS-Cart
- BigCommerce
- Actinic
- Fortune 3
- Volusion
- Core Commerce
- X-Cart
- Post Affiliate Pro
- WordPress
- Joomla
- Drupal
- Weebly
- uKit
- Adobe Business Catalyst
- Wix
- GoDaddy
- Squarespace
- Web.com
- Expression Engine
- Highrise
- Cloudtalk
- SharpSpring
- ProjectManager.com
- Slack
Video
Customer Support
Pricing Plans
LiveAgent pricing is available in the following plans:
