KrispCall Review
- What is KrispCall
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is KrispCall?
KrispCall is a cloud-based communication platform designed to streamline business phone systems and enhance communication efficiency. The app affords users increased flexibility and cost savings by eliminating the necessity for conventional phone lines and facilitating calls and receptions using the internet via internet telephony feature. Its auto attendant, which enables organizations to programmatically route callers to the appropriate department or extension and deliver greetings and menu options, is a pivotal functionality. Call routing is streamlined, and the caller experience is improved with this function. Furthermore, for purposes of quality assurance, training, and compliance, KrispCall provides live call monitoring, which allows administrators and managers to eavesdrop on calls in transition. Another notable KrispCall feature is its virtual receptionist, which handles incoming calls and directs them to the appropriate destination based on customizable criteria. This provides a professional and efficient first point of contact for callers. The software also offers sales call recording capabilities, allowing businesses to record and review sales calls for training, performance evaluation, and compliance purposes. Overall, KrispCall serves as a comprehensive office phone system, providing a wide range of features and functionalities to meet the communication needs of businesses of all sizes.Product Quality Score
KrispCall features
Main features of KrispCall are:
- Voice
- Social
- Web Chat
- Mobile SMS
- Auto Dialer
- IVR
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
KrispCall Benefits
Explore the numerous benefits of KrispCall, including Internet telephony, auto attendants, live call monitoring, virtual receptionists, sales call recording, and an office phone system. Dive deeper into these advantages as you continue reading:
Internet Telephony
Users can place and receive phone calls via the Internet with the assistance of KrispCall’s Internet telephony services. By doing away with the requirement for conventional phone lines, this functionality provides enhanced adaptability and financial benefits.
Auto Attendant
Businesses can configure automated greetings and menu options to guide callers to the appropriate department or extension using the auto attendant feature of KrispCall. This improves the caller experience and facilitates the process of call routing.
Live Call Monitoring
KrispCall facilitates real-time call monitoring, granting access to supervisors and administrators to eavesdrop on conversations. This functionality is advantageous for the purposes of quality assurance, training, and guaranteeing adherence to organizational policies.
Virtual Receptionist
KrispCall provides businesses with the assistance of a virtual receptionist who manages inbound calls and guides them to the correct location in accordance with user-defined criteria. This function provides callers with an expert and effective initial point of contact.
Sales Call Recording
The software allows businesses to record and evaluate sales calls for compliance, performance evaluation, and training purposes. This function enhances the efficacy of sales processes and the caliber of customer service.
Office Phone System
KrispCall functions as an all-encompassing office phone system, providing an extensive array of functionalities and features to accommodate the communication requirements of enterprises spanning various scales. It offers everything from voicemail and call routing to collaboration and conferencing applications as a comprehensive solution for contemporary business communication.
Awards Section
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
KrispCall Integrations
The following KrispCall integrations are currently offered by the vendor:
- HubSpot CRM
- Pipedrive
- Zapier
- Microsoft Dynamics 365
- Pabbly Connect
- Crisp
- Salesforce
- Zoho
- Google Workspace
- Monday.com
- Bitrix24
- Zendesk
- Agile
- Slack
- Infusionsoft CRM
- Playvox
- Mircosoft Teams
- Freshdesk
Video
Customer Support
Pricing Plans
KrispCall pricing is available in the following plans:
