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Invgate Review

Invgate OUR SCORE 82%
starting price By quote
our score 82%
free trial
  1. What is Invgate
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Invgate?

Invgate is an IT service management software that enables you to manage your incidents, assets, and analytics. It automates workflows and allows you to create decision points and loops, among others. It provides end-users with a service portal where they can track incidents and resolutions. Invgate provides ticket management tools that you can use to organize your tasks according to priority and urgency. It also integrates with your CMDB so that you can relate each incident to specific hardware or software. Additionally, Invgate offers a knowledge base where you can create articles and suggest solutions for problems. Invgate allows you to manage software licenses and assets. It unifies your data through a network discovery for easier information access. It also offers software deployment and remote desktop functions through secure connections.

Product Quality Score

Features
8.3
Ease of use
8.4
Customer support
8.0
Value for money
8.1
8.2
TOTAL SCORE

Invgate features

Main features of Invgate are:

  • Analytics
  • Tickets
  • Workflows
  • Asset Discovery
  • Security
  • CMDB
  • Service Desk
  • Software Deployment
  • Asset Monitoring & Control

Invgate Benefits

Benefits

The main benefits of Invgate are providing service desk tools, managing assets, and generating actionable analytics.

Provides service desk tools

Invgate improves your productivity and efficiency in handling incidents through service desk tools. It allows you to create automated workflows for all your requests. It also enables you to manage your tickets, analyze incident root causes, and implement SLAs. It provides a knowledge base where your end users can access articles that can help resolve issues. Additionally, Invgate integrated with your CMDB to track specific hardware and software incidents.

Manages assets

Invgate helps you manage your assets. It automatically creates an inventory for the SNMP devices in your network for easier inventory and discovery. It also sends notifications for any changes in your assets. Invgate provides software management tools for software deployment and metering. It allows you to optimize resources, allocate licenses, and track related costs. It also enables you to evaluate their worth according to your usage and expenses.

Generates actionable analytics

Invgate generates reports that provide insight into your assets and end-users. It allows you to analyze service desk performance according to 150 built-in metrics, get multi-department reports, and customize dashboards. It also generates analytics on security compliance and customer behaviors.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Invgate reviews the software has been distinguished with our:
- Great User Experience Award
- Rising Star of 2020 Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Invgate Integrations

The following Invgate integrations are currently offered by the vendor:

Specials for each project:

Native to the product (eg Microsoft Teams)

  • Natives x 3:
    • IN/OUT → By Web Services
    • OUT/IN → Via API

With different products:

  • Ticket Management:
    • Microsoft Teams (ticket management, operations)
    • User-management
    • Active Directory (for user interactions)
    • Open LDAP (for user interactions)
    • SAML (for user interactions)
    • ADFS
    • BLUE
  • CloudIntegration
  • Zapier (cloud integration manager)
  • Asset Management Integration
  • Assets Investment
  • Insight Investment
  • file wave
  • System Center (Microsoft)

Customer Support

Phone
Online

Pricing Plans

Invgate pricing is available in the following plans:

Free trial
Insight
Contact vendor
Service Desk
Contact vendor
Assets
Contact vendor