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InTouch CRM Review

starting price £19
our score 73%
free trial
  1. What is InTouch CRM
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is InTouch CRM?

InTouch CRM is a comprehensive web-based platform combining email marketing and CRM capabilities. The platform includes email campaign creation, reporting, SMS marketing campaign creation, contact database management, autoresponders, marketing surveys, and so much more. It combines all of these functions to make a powerful CRM and email marketing solution at reasonable price points. InTouch CRM is targeted to help small and medium enterprises (SME’s) manage their marketing and sales operations. Through smart automation, users will be able to rest assured that processes will be executed accurately and efficiently. Menial tasks can be outsourced to the computational power of the platform so that more time can be dedicated to smarter decision making. Moreover, smart analytics and reporting capabilities included in the platform also contributes to making better decisions as well. The platform comes with a full technical support whole year-round. Furthermore, there are no contracts when subscribing to InTouch CRM. You can change your plans fitting to your needs. There are a free version and a free trial offering for paid versions. In this way, you can try the platform first before committing to it.

Product Quality Score

Ease of use
Customer support
Value for money

InTouch CRM features

Main features of InTouch CRM are:

  • Email marketing
  • Web forms
  • Social media management
  • Collect Data and Segment
  • Follow-Up Automation
  • Text messaging
  • Campaign Reporting
  • Tasks to Power Follow Up
  • Reporting
  • Contact management
  • Survey tools
  • Capture new Contacts and Leads
  • Calendar and tasks
  • Customer support
  • Lead & pipeline management
  • Automated campaigns
  • Web Forms
  • Email List
  • Sales Pipeline

InTouch CRM Benefits


The main benefits of InTouch CRM are its comprehensive features, intuitive interface, and good pricing plans. Here are the details:

InTouch CRM is trusted by thousands of SMEs around the world. It is a go-to platform used in managing and automating sales and marketing processes. It is praised for its powerful features, intuitive design and, also very important, is its friendly price points for its plans.

Users enjoy the comprehensive and integrated setup of the platform where it seamlessly blends CRM capabilities and email marketing features. Conventionally, companies use two separate systems for CRM and email marketing. With InTouch CRM, they can now execute operations under one digital hub. Features include calendar sharing, email marketing, social feeds, contact management, sales deal management, online surveys, text marketing, and mail merge for the company’s printed documents.

The platform is mainly used by small and medium companies as it has been specifically designed for them. The InTouch CRM team understands that the brand of marketing practiced by large companies does not scale well or even carry over to smaller ones. So, this led them to design a platform that caters to smaller companies with different requirements. Thus, the platform promises good value; powerful tools that are more than enough for small companies at very reasonable prices.

Even so, InTouch CRM does not skimp on features and capabilities. It has the best functional features of a CRM system and the core capabilities of an email marketing system. Its complete version is only priced at $47 per user per month. This is like the entry price for other systems out there. Moreover, it offers a 14-day free trial and also a free version to get you acquainted.

All in all, InTouch CRM is something that SMEs need to consider and try for free. Many companies out there using the system call it a real steal.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

InTouch CRM Integrations

The following InTouch CRM integrations are currently offered by the vendor:

  • WordPress
  • KashFlow


Customer Support


Pricing Plans

InTouch CRM pricing is available in the following plans:

Free trial
Contact vendor