GroHawk Review
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- What is GroHawk
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is GroHawk?
GroHawk is a customer engagement and feedback software that provides the tools you need to attract and retain customers. From omnichannel communications to actionable analytics, this platform is filled to the brim with features that can help you grow your business, reputation, and brand. Meant for small and medium businesses as well as large enterprises, GroHawk can keep track of your customer's satisfaction with your services. Having this information available at the tip of your fingers means that you can easily address any issue before and after they happen. For business growth and customer retainment, such insight is essential. Beyond the analytics mentioned, GroHawk also offers the ability to drive referrals by encouraging brand ambassadors and sharing your brand on social media. Furthermore, this platform can calculate NPS, or net promoter scores, which can tell you how customers experience your services at a glance.Product Quality Score
GroHawk features
Main features of GroHawk are:
- Feedback Management
- Customer Engagement
- Referrals
- Omni-Channel
- Link Generation
- Till Receipt
- QR Code
- Analytics
GroHawk Benefits
The main benefits of GroHawk are omnichannel feedback management, customer retainment tools, and NPS calculations.
Omnichannel Feedback Management
To truly embody its goal of allowing you and your team to examine customer experience, GroHawk offers the ability to distribute surveys on any channel. Whether through emails or through a generated link, this platform provides you with the assurance that your customers will be able to share their experiences no matter what channel is convenient for them.
Customer Retainment Tools
Aside from being able to collect and manage feedback, GroHawk also provides customer retainment tools. It helps you determine which customers are more likely to churn than others. This information then allows you to intervene and pinpoint which part of your services they are dissatisfied with. Furthermore, you can also this software to drive referrals thanks to its ability to encourage brand ambassadors and viral advocates.
NPS Calculations
To ensure that you and your team are focused on your goal to improve customer experience, GroHawk calculates your net promoter scores. NPS is the value that will tell you if you need to improve or if you can focus on maintaining your current strategies. This score is one of the actionable analytics that this platform offers aside from customer feedback and behavior insights.
Awards Section
- Great User Experience Award
- Rising Star of 2019 Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
GroHawk Integrations
The following GroHawk integrations are currently offered by the vendor:
No information available.
Video
Customer Support
Pricing Plans
GroHawk pricing is available in the following plans:
