Goverlan Reach Review
OUR SCORE 73%
- What is Goverlan Reach
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Goverlan Reach?
Goverlan Reach is a remote support software for help desks and system administrators. The software allows technicians to fix clients’ computers remotely. Since Goverlan enables remote control of computers, there is less need for physical support centers. Goverlan permits file sharing with your clients. Through this feature, there is no need for slow file transfer via messaging apps. You can directly send and receive data to and from your computer. This way, you and your employees can quickly resolve customers’ technical issues. In terms of complicated queries, your technicians can invite your IT experts to solve the problem. Goverlan also enables you to communicate with customers through its real-time chat feature. Goverlan allows screen recording, which helps in performance reviews. Lastly, Goverlan provides diagnostic tools to every user. These guides aid you in developing efficient help desk solutions for your business.Product Quality Score
Goverlan Reach features
Main features of Goverlan Reach are:
- File Sharing
- Screen Sharing
- Session Recording
- Session Transfer
- Chat Messaging
- Diagnostic Tools
Goverlan Reach Benefits
The main benefits of Goverlan Reach are collaborative access to remote computers, automated IT processes, and secured sessions.
Collaborative access to remote computers
Goverlan Reach is a remote support software that allows you to set automated workflows. This automation helps you in effectively responding to client queries. The helpdesk can resolve common technical issues, which enables you to perform tasks more efficiently. With Goverlan Reach, you can spend your time on other complicated assignments.
Moreover, Goverlan enables you to respond to multiple tasks at once. This way, you and your operators can help many customers in a short time. With the help of Goverlan Reach, you only need a smaller workforce since the automated help desk is responsible for common issues.
Automated IT processes
In cases of complex technical issues, Goverlan allows other operators to join a current session. A technician can join an existing session through an invite. This way, you can ensure secure connections. Goverlan Reach also enables every IT professional to access both attended and unattended devices.
Secured sessions
Goverlan is both HIPAA and FICA-compliant. These certifications ensure that you have secure sessions with Goverlan. Even confidential information, such as health and finance-related ones, are safe from security breaches. Hence, you can confidently share documents using Goverlan Reach.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Goverlan Reach Integrations
The following Goverlan Reach integrations are currently offered by the vendor:
- ServiceDesk Plus
Video
Customer Support
Pricing Plans
Goverlan Reach pricing is available in the following plans:
