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Freshdesk Messaging Review

starting price Free
our score 92%
free trial
  1. What is Freshdesk Messaging
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Awards Section
  6. Technical Specifications
  7. Available Integrations
  8. Customer Support
  9. Pricing Plans
  10. Other Popular Software Reviews

What is Freshdesk Messaging?

Freshdesk Messaging (formerly Freshchat) is a live chat software equipped with tools designed to help you improve your customer service and build better customer relationships. This platform allows you to engage customers on various channels through AI-powered bots, anticipate their needs, and resolve their inquiries. Freshdesk Messaging is equipped with API capabilities, so you can connect existing tools and empower the bot in addressing issues related to information or transactions. It has multilingual support that ensures you can cater to customers' needs worldwide. Meanwhile, the live translate feature enables you to reply to customer inquiries in their language in real-time. To help you improve your productivity and efficiency, Freshdesk Messaging allows you to assign team members to specific conversations based on their knowledge and availability. You can then check the generated reports to determine the performance of each member and identify areas for improvement.

Product Quality Score

Ease of use
Customer support
Value for money

Freshdesk Messaging features

Main features of Freshdesk Messaging are:

  • Chatbot Builder
  • Chatbot Analytics
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • WordPress Integration
  • Shopify Integration
  • Freshdesk Support Desk Integration

Freshdesk Messaging Benefits


The main benefits of Freshdesk Messaging are messaging solutions, productivity tools, and actionable analytics.

Messaging Solution

Freshdesk Messaging provides various messaging options that you can use to improve customer experience. You can integrate it with WhatsApp, Facebook Messenger, and LINE apps, among others, so your customers can reach you through the channel they prefer. Alternatively, you can implement a web widget, which enables your team and your customers to exchange rich media files and store chat history for documentation. For your agents, Freshchat provides a team inbox, support for canned responses, and bulk actions. This platform also enables you to get intel on your visitors to achieve better conversations.

Productivity Tools

Freshdesk Messaging comes with productivity tools that can help you streamline your workflow in addressing and resolving customer inquiries. The IntelliAssign feature allows the platform to automatically assign specific conversations to individual members based on their skills and availability. You can further tailor this distribution by creating advanced rules based on the topic of the conversation, the time of day, and the messaging channel. Additionally, the API support enables you to connect the apps you use.

Actionable Analytics

Freshdesk Messaging generates actionable analytics that can help you determine the performance of your team in real-time. You can refer to the dashboard for a quick and visual summary of how your team is doing. Users can access more in-depth insights through the team member and performance reports. This platform also enables you to connect it with the business intelligence tool to get custom reports.

Awards Section

Great User Experience Award
Rising Star 2020 Award
In our Freshdesk Messaging reviews the software has been distinguished with our:
- Great User Experience Award

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Freshdesk Messaging Integrations

The following Freshdesk Messaging integrations are currently offered by the vendor:

  • Stripe
  • Upscope
  • Calendly
  • Freshdesk Contact Import
  • Support Article Search
  • Landingi
  • Hourly Reports
  • Shopify
  • WeChat
  • Voice Recorder
  • Salesforce 2
  • MessageMedia
  • Webhook Extended
  • Teamviewer
  • Hubspot CRM
  • WooCommerce
  • Pipedrive
  • Klaviyo

Customer Support


Pricing Plans

Freshdesk Messaging pricing is available in the following plans:

Free trial