Five9 Review
OUR SCORE 86%
- What is Five9
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Five9 ?
Five9 is a cloud-hosted contact center designed with inbound and outbound functionalities that work together to make Active Blending. The platform helps agents boost productivity and responds to customers’ calls fast. Outbound agents are automatically moved to inbound queues through the software’s predictive technology and if there is no available inbound call in the queue, it automatically moves to outbound processing call. All components of Five9 work together so users can eliminate the gap between outbound dialers and inbound ACD. With Five9, you can fully control everything and adapt your business rules for any kind of interaction. Meanwhile, the software’s pricing is customized, thus allowing you to configure a solution that is suited to your business needs. No maintenance fees, no expensive integration projects, and no hardware investment needed with Five9.Product Quality Score
Five9 features
Main features of Five9 are:
- ACD (automatic call distributor)
- Campaign and list management
- Agent Scripting
- Chat
- CTI and screen pop
- Cloud APIs
- CRM integrations
- Email customer care
- IVR
- Multichannel
- Over 100 standard reports
- Local/Toll-Free Number Options
- Mobile customer care
- Power dialer
- Preview dialer
- Predictive dialer
- Quality Monitoring
- Progressive dialer
- Queue callback
- Skills-based routing
- Real-time reporting
- Social customer care
- TCPA Compliance
- Speech recognition
- Text-to-speech
- Web callback
- UC Integrations
- Workforce Management
Five9 Benefits
The main benefits of Five9 are its compact contact center and service solution, state-of-the-art contact management features, and dependable customer support. Here are the specifics:
Manifold Call Centers
The essential role of Five9 is to ensure your availability in multiple channels to connect you easily with your customers. Simply put, you can have access to inbound call centers, outbound call centers, omnichannel call centers, and blended call centers.
Smart Dialer
If you have busy agents, this could be your most favorite feature on Five9. Smart Dialer helps shorten waiting time by predicting your availability and optimize customer’s request to make sure everyone gets the solution they need.
On-screen Caller Data
The software has handy popups that show agents prospects’ history and relevant information as the conversation progresses. This capability lets you communicate to and engage with future clients efficiently.
CRM Integrations
All customers’ data are delivered to you so you can export it to your database. This is made possible by the software’s valuable integration with leading CRM platforms.
Intelligent Routing
Five9 is a smart system that routes the call to the right agent with less interference. The software depends on IVR selections, agent availability, customer history, and other measures to connect prospects and agents. Of course, there are a reroute options available if the agent can’t take the call of if he’s busy.
Clear Voice Quality
Voice lines are available from the premium voice providers, and with this tool, your agents can converse clearly with prospects.
Practical Artificial Intelligence
Five9 delivers practical AI to your call center to help your agent boost productivity and customer engagement. Practical AI includes Smart Rerouting, IVR, Customer Intent Data, Smart Dialers, and more.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Five9 Integrations
The following Five9 integrations are currently offered by the vendor:
- Microsoft Dynamics
- Zoho CRM
- NetSuite
- Oracle Service Cloud
- SugarCRM
- Zendesk
- Salesforce
- Custom CRM Solutions
Video
Customer Support
Pricing Plans
Five9 pricing is available in the following plans:
