Enterprise Bot Review
OUR SCORE 81%
- What is Enterprise Bot
- Product Quality Score
- Main Features
- List of Benefits
- Awards Section
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Enterprise Bot ?
Enterprise Bot is a highly advanced customer experience management software that allows users to automate customer support and customer interaction using AI. Its tools and features ate ideal for businesses in the following industry: finance, insurance, transportation, and information technology. All its offered services are scalable, so companies of all sizes can benefit from it. Enterprise Bot offers the following customizable tools and features to create AI-powered business agents: sentiment analysis, industry-specified datasets, and contextual understanding. Through Enterprise Bot tools that are in tune with tomorrow’s complex growing needs and demands for customer care and support, businesses can smoothly stay on top of their game. Enterprise Bot knows the importance of simplified and streamlined work because the platform allows for an omnichannel structure. It can tend to customer queries via voice, chat, or email. Customers who reach out through different platforms like Facebook, Twitter, or live chat windows, are automatically coursed and forwarded into one uniform hub that can access, assess, and process all concerns instantly. Enterprise Bot is a highly encrypted platform that allows for 100% data protection and safety.Product Quality Score
Enterprise Bot features
Main features of Enterprise Bot are:
- Multilingual AI
- Dashboard
- Analytics
- Sentiment Analysis
- Agent Handover
- Integration
- Omni-Channel Experience
- Contextual Understanding
- Full Customization
Enterprise Bot Benefits
The main benefits of Enterprise Bot are improved operational efficiency, reduced resource costs, speedy customer care, customer loyalty, and robust data protection.
Operational Efficiency
Enterprise Bot improves operational efficiency by providing a streamlined system that automatically processes, assess, and solve customer concerns. As all customer concerns are handled by a sole AI system, so no slow systematized verification and evaluation is necessary to check the status of any problem or error report. Operation becomes staggeringly efficient as no function can be slowed down by old system practices.
Reduced Resource Costs
Enterprise Bot removes the need of having to hire hundreds of agents to deal with customer concerns. AI agents can attend and help all customers with the appropriate solution and response to customer problems. Since you don’t have to hire extra employees for customer care, you can allow reduced resource costs.
Speedy Customer Care
Enterprise Bot is run by a powerful AI that can tend to customers in an instant. Customers need not wait before their concerns are answered and tended to. Ready answers and solutions are also provided in an instant.
Customer Loyalty
Enterprise Bot seamlessly promotes customer loyalty by providing immediate customer support at all times. Customers will always feel heard and attended to. When customers feel valued, their loyalty to a brand, service, or business is strengthened.
Robust Data Protection
All Enterprise Bot data are encrypted across all endpoints. Users can ensure that all information and data within the platform are highly protected and secured at all times.
Awards Section
- Great User Experience Award
- Rising Star Award
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Enterprise Bot Integrations
The following Enterprise Bot integrations are currently offered by the vendor:
- Salesforce
- Genesys Chat
- Guidewire
- UI Path
- ServiceNow
- SAP
- Workday
- Outlook
Video
Customer Support
Pricing Plans
Enterprise Bot pricing is available in the following plans:
