Dixa Review
OUR SCORE 77%
- What is Dixa
- Product Quality Score
- Main Features
- List of Benefits
- Technical Specifications
- Available Integrations
- Customer Support
- Pricing Plans
- Other Popular Software Reviews
What is Dixa?
Dixa is a customer support software. It focuses on establishing a bond between companies and their customers. Now that today’s customers are more demanding, it’s a vital part of good business management to ensure that communication and engagement levels between companies and their clients are always up. This ensures consistent growth and steady cash flow. To aid in its cause, Dixa unifies customer engagement across multiple platforms such as email, messaging, phone, and chat, into one platform. In doing so, it is able to improve the experience of both the customer and the agent’s end. It also helps your agents make sure to prioritize and respond to more important inquiries first through robust workflows, context-based routing and automation, and smart conversation algorithms.Product Quality Score
Dixa features
Main features of Dixa are:
- AI-based customer sentiment
- Email, chat, voice, and SMS
- Customer and agent ratings
- Analytics
- Contextual automation
- Conversational assistant
Dixa Benefits
The main benefits of Dixa are better customer engagement, improved accessibility, personalized customer service, and an optimized communication outlet.
Better customer engagement
Companies that are more engaged with their customers generate better income. People support companies that are able to address their concerns and needs as fast as possible. Dixa provides this by giving companies multiple outlets to engage with customers.
Improved accessibility
Accessibility is a key factor in improving engagement. By being available via email, telephone, or live chat, companies can be reached by their customers 24/7. It’s no longer sufficient for companies to be accessible via these traditional outlets as messaging apps and social media platforms have started to play a huge part in engagement as well. It’s also a call center software that unifies communication from various channels.
Personalized customer service
Customers are free to engage or contact the company in whatever way they want. Aside from being able to choose the platform they want to communicate in, Dixa also allows customers to look for preferred agents.
Optimized communication outlet
Dixa offers an easy way to manage and organize the emails, messages, and calls that a company receives on a day to day basis. The larger a company’s customer base is, the more crucial proper management becomes.
Technical Specifications
Devices Supported
- Web-based
- iOS
- Android
- Desktop
Customer types
- Small business
- Medium business
- Enterprise
Support Types
- Phone
- Online
Dixa Integrations
The following Dixa integrations are currently offered by the vendor:
- Messenger
- Shopify
- Magento
- WooCommerce
- Podio
- Agillic
- HubSpot
- Zapier
- SalesForce
- Pipedrive
- Microsoft Dynamics CRM
- SuperOffice
- Kuando Busylight
- Blink
- Skype
- Blink
- Okta
Customer Support
Pricing Plans
Dixa pricing is available in the following plans:
