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8x8 VoIP Phone Service Review

8x8 VoIP Phone Service OUR SCORE 93%
starting price By quote
our score 93%
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  1. What is 8x8 VoIP Phone Service
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is 8x8 VoIP Phone Service?

8x8 VoIP Phone Service is a cloud-hosted communications platform that aids businesses from various industries such as insurance, construction, healthcare, finance, and transportation in providing better customer service through a flexible and mobile solution regardless of time and place. It is also ideal for organizations with offices in multiple locations. Aside from the hosted VoIP business phone service it provides, it also offers a cloud-hosted call center solution that allows for a unified communication that is more advanced but costs less compared to most traditional solutions out there. The system enables you to run an organized virtual office from either your desktop or mobile devices. It is equipped with rich features such as call forwarding, recording, hosted PBX, extension dialing, directory assistance, ring groups and a lot more. It is able to integrate with many popular business applications and systems and has a team of professionals that is always on standby and ready to answer all your questions any time. It also offers flexible pricing schemes and may charge per user basis to scale ideally for any business sizes.

Product Quality Score

Ease of use
Customer support
Value for money

8x8 VoIP Phone Service features

Main features of 8x8 VoIP Phone Service are:

  • 3-Way Calling
  • Virtual Office Mobile for Android
  • Music on Hold
  • Group Intercom Paging
  • Unlimited Calling
  • Auto Attendant
  • Call Transfers
  • Presence
  • Virtual Office Online
  • Do Not Disturb
  • Extension Dialing
  • Voicemail
  • Number Porting
  • Directory Assistance
  • Call Waiting
  • Online Administration
  • Call Park
  • Direct Phone Number
  • Voicemail to Email
  • Caller ID Blocking
  • Business SMS
  • Virtual Office Call Recording
  • Conference Bridge
  • Conference Bridge
  • Softphone
  • Virtual Office Desktop
  • Instant Messaging
  • Contacts Integration
  • Online Meetings
  • Call Forwarding
  • Hosted PBX
  • Caller ID
  • Internet Fax
  • Ring Groups
  • Virtual Office Mobile for iPhone

8x8 VoIP Phone Service Benefits


The main benefits of 8×8 VoIP are its rich and comprehensive features for customer support, video conference hosting capability, its boosting of business’s customer service reliability, and its various useful phone system features. Here are more details:

All-in-one customer support solution

The system also features voicemail and local or long-distance remote team services. This makes it an all-in-one customer support application that automatically allows you to save 50% of your time and money per month since all communications are now being governed from a single software.

Host video conference

The platform allows you to organize and host video conferences and web meetings. It can also be used for instant messaging in and out of the organization. All these do not involve expensive installations nor do they require steep learning curves. After the system is set up, it’s immediately good to go.

Empowers more reliable service for customers

With the system’s feature-rich IP phones, you are able to render a more reliable and professional service to your customers. This, in turn, enables you to appeal to more customers, aiding to the growth of your user base. This is because your partners and customers will be able to reach you whenever they wanted to even if you’re out of the office. Aside from the accessibility it brings to your business, the platform also uses a feature known as Mobile Softphone that empowers your devices to perform impeccably.

Advance phone system features

8×8 VoIP is loaded with advanced phone system functionalities such as an auto attendant, extension dialing, directory assistance, and music holds. The automated attendant allows you to set up the 8×8 phone system you’ll be utilizing for answering and routing calls automatically without any hitch. Users are also given various mobility functionalities and business extras including 3-way calling and forwarding, management and collaboration tools, and unlimited calling.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

8x8 VoIP Phone Service Integrations

The following 8x8 VoIP Phone Service integrations are currently offered by the vendor:

  • NetSuite
  • eAgent
  • SugarCRM
  • ACT! by Sage
  • Salesforce
  • 8×8 Web Dialer
  • Zendesk
  • Outlook and Skype for Business


Customer Support


Pricing Plans

8x8 VoIP Phone Service pricing is available in the following plans:

Free trial
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