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Dialpad Review

Dialpad OUR SCORE 91%
starting price $15
our score 91%
free trial
  1. What is Dialpad
  2. Product Quality Score
  3. Main Features
  4. List of Benefits
  5. Technical Specifications
  6. Available Integrations
  7. Customer Support
  8. Pricing Plans
  9. Other Popular Software Reviews

What is Dialpad?

Dialpad is a relatively new web application that helps its users improve communication within their organization. It enables businesses to communicate with other businesses, clients, as well as employees with utmost ease. Whether it is text messages or voice-based communication, the software has you covered. It also comes with integrations that can further the software’s functionality as well as scalable features that can meet your business needs and requirements, hence attracting the attention of some of the renowned brands around the world. Despite being new in the market, this tool has already been making quite remarkable progress.

Product Quality Score

Ease of use
Customer support
Value for money

Dialpad features

Main features of Dialpad are:

  • VoIP
  • Simultaneous Ringing
  • Call Recording
  • Fax
  • MMS
  • Three-Way Calling
  • IVR Recognition
  • Contact Management
  • Conversation Insights
  • Company Directory
  • Group Messaging
  • Inbound Reporting
  • Data Integration
  • Call Monitoring
  • Voice Recognition
  • Visual Voicemail
  • Messaging
  • Peer-to-Peer HD Video

Dialpad Benefits


The main benefits of Dialpad are its cost-effective and highly innovative phone system, incredible features such as call switching and video calling, which make communication seamless and more efficient, and useful integrations. Here are more details:

Affordable and Highly Innovative Phone System

The efficiency of departmental communication can affect the overall productivity and performance of an organization. However, acquiring a unique phone system that can aid in the process is sometimes quite expensive. Dialpad is a tool designed to give businesses an opportunity to acquire a highly innovative phone system that comes in a price that won’t break a bank and help your workforce connect with each other and make their work faster.

Seamless Communication with Incredible Features 

Dialpad offers a number of incredible features that businesses and teams will find useful. The software allows its users to make calls through numerous different carriers or Wi-Fi, making it possible to connect with employees from anywhere in the world. If a remote employee needs technical assistance or needs to see how a certain thing is done, businesses can use the software’s video calling feature to give instructions in a much effective way. The software also comes with a call switching feature. This allows users to shift calls from a desktop to a smartphone or tablet or from a certain carrier to another without having to deal with any interruption.

Useful Integrations

Dialpad has useful integrations, some of which can help you acquire insights from your voice communications or text messages. This allows you to determine any issues that may affect your business and fix it as early and as fast as possible. The platform also supports mobile devices, allowing users to communicate through group chat or personal messages.

Technical Specifications

Devices Supported

  • Web-based
  • iOS
  • Android
  • Desktop

Customer types

  • Small business
  • Medium business
  • Enterprise

Support Types

  • Phone
  • Online

Dialpad Integrations

The following Dialpad integrations are currently offered by the vendor:

  • Google G-Suite
  • Salesforce
  • Microsoft Office 365


Customer Support


Pricing Plans

Dialpad pricing is available in the following plans:

Free trial